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ITIL :: View topic - ITIL v3 - Complementary Guidance?
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ITIL v3 - Complementary Guidance?

 
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Heady
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Joined: Feb 29, 2008
Posts: 2

PostPosted: Sat Mar 01, 2008 10:07 am    Post subject: ITIL v3 - Complementary Guidance? Reply with quote

Hello!

I'm new to these forums and ITIL in general...so I'm not sure if this is the right place to ask something like this. But I'm happy having found a community discussing ITIL.

Well, I'm a Swiss Student and at the moment I'm working on my Bachelor Thesis in Information Management. As subject I decided to make a IT-service evaluation of a online-job-platform company in Zurich. They want to have me evaluate if ITIL v3 could be appliable to their IT services.

Now I'm still in the prepration phase and getting the general knowledge of ITIL. I have the whole v3 books at my disposal so thats a good base to start.

Now while reading those books and doing some research on the net I found out that besides those books there's the so called "complementary guidance" for ITIL v3.

Does anybody here now where I could get more info about this? Is it even released? It looks very promising with best practice examples of v3 designed IT services or processes. Personally I don't have much of practice experience, so this guidance could probably help me in getting a little overview of ITIL v3 success stories. Or am I completely wrong with my picture of this guidance?

Thanks for any helping info on this complementary guidance!

Cheers

Heady
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3256
Location: London, UK

PostPosted: Sun Mar 02, 2008 8:53 pm    Post subject: Reply with quote

My first question/statement is this

ITIL is designed to be applied to IT Departments.

So your thesis on whether ITIL v3 can be used against a company's IT services would be 1 word

yes

The second thing check with OGC about books etc
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Heady
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Joined: Feb 29, 2008
Posts: 2

PostPosted: Mon Mar 10, 2008 7:50 pm    Post subject: Reply with quote

Thanks...well..I checked the OGC books again. In the appendix' there's something mentioned about complementary guidance. But this is it? That's the whole guidance you get?

Originally I hoped for something bigger or in another shape. Like other publications of the OGC or offical ITIL certified partners.

But it seems that I completemy misunderstood this guidance. I hoped for practical examples of ITIL integration in IT-services and processes.

Cheers

Heady
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m_croon
Senior Itiler


Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Mon Mar 10, 2008 8:44 pm    Post subject: Reply with quote

Heady,

Actually, TSO (OGC) releases more than 'only' the 5 lifecycle orriented books on ITIL. If you check the TSO website, you'll find a series of pocketbooks on topics such as guides on different lifecycle-phases, small scale implementation etc.

Also: itSMF has releases a series of books on best practices such as ITIL, check out the bookshop from itsmf international.

Finally, consultancy companies such as my own employer have released whitepapers, books and articles on various subjects relating to service & performance management.

Regards,

Michiel
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