ITIL Program Mgr - Clemson University, SC

[janell]

IT Service Management Program Manager

Job Functions: Under minimal supervision, this position serves as Program Manager of IT Service Management for the Clemson University Computing and Information Technology department. Define strategies and plans that are aligned with business needs of the University based on ITIL best practices. Manages processes, procedures, projects, systems, and resources for the support and delivery of quality services to enable customer-driven support.

Requirements: Bachelor’s degree in Computer Science, Management Information Science or related field and 5-6 years experience managing technology services, service management programs, processes or business process design and continuous improvement efforts. Experience with ITIL best practices related to service support and delivery.

This position requires a thorough knowledge of information tedchnology, including infrastructure, development and customer support services. Must have knowledge of IT service management principles and methodologies and of the university’s mission, programs, and objectives.
Will work independently and functionally manage cross-departmental teams throughout Service Management project implementations. Must be able to effectively plan, organize work activities and prioritize task completion to meet schedules and deadlines. Must possess excellent communication skills including the ability to deliver presentations to diverse audiences.

Online applications are required. To access the application and view additional information regarding this job, go to: findjobs.clemson.edu and look for reference 008262. Closing date for applications is April 4, 2008.

CLEMSON UNIVERSITY IS AN AFFIRMATIVE ACTION/EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE AGAINST ANY INDIVIDUAL ON THE BASIS OF AGE, COLOR, DISABILITY, GENDER, NATIONAL ORIGIN, RELIGION, SEXUAL ORIENTATION OR VETERAN STATUS.