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ITIL :: View topic - On-going Changes-
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On-going Changes-

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Joined: Feb 25, 2008
Posts: 9

PostPosted: Thu Mar 27, 2008 6:06 am    Post subject: On-going Changes- Reply with quote

If there is a need to execute an activity on a daily basis and this activity involves changing some parameters manually---How does Change Management Process address this?
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Joined: Mar 04, 2008
Posts: 1894
Location: Helensburgh

PostPosted: Thu Mar 27, 2008 10:00 am    Post subject: Reply with quote

Hi prasadabr,

This is not an issue for the Change Management process.

This is an operational activity and should have its own operational procedure (or sub-procedure). Of course this procedure will include the principles of Change Management and will adhere to your policy on managing changes.

The procedure will identify:
- the criteria (e.g. "add one to previous" or "as notified by accountant")
- circumstances (such as "after final batch run has been confirmed")
- the authority ("The X dept requires ...")
- who is authorized to carry it out (knowledge, training and responsibility could all be wrapped up in a job role)
- steps taken to avoid error (e.g. second person checking)
- what has to be done if there is an error (correct and rerun or special remedial process, perhaps)

Records will be kept, for an appropriate period, of who and when and from what to what, not necessarily in the CMDB although that may be appropriate.

It sounds longer than it is. you basically need to have sufficient to maintain auditable control and ensure correct behaviour of the system.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Joined: Nov 07, 2007
Posts: 31
Location: Jersey, C.I.

PostPosted: Fri Mar 28, 2008 2:13 am    Post subject: Reply with quote

Although I agree in principle with what Diarmid has suggested above, if within your organisation Change Management needs to "own" the process you have described, then I would have thought this would come under the Pre-Approved change procedure. This way the change status is captured for auditability, but no department is getting bogged down with the details.

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Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Fri Mar 28, 2008 6:20 am    Post subject: Reply with quote

First off, what is being changed on a daily basis ?

Why is it changed daily ?

Is it content or something related to content ?

Is what being changed a configuration item in the CMDB or a device that is managed under change management ?

It all depends on whether the change mgmt process impedes the work because of the criticality of the daily change or the fact that the change process may impede the requirements

if the work is being done in a controlled manner, then the way it is being done is fine.

As a Change Manager for the past 5 years, that is what i would do
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Fri Mar 28, 2008 11:33 am    Post subject: Reply with quote


Adopting ITIL doesn't mean you have to be strict on the processes it offers.
You are free to setup your own activities if you feel necessary, either to complement the ITIL processes, or to build a completely separate process.

For your case, I see a conditional situation:
1. If you have implemented CMDB, and
2. The daily changes involves the CIs

Then you would have to follow Change Management process, at least the part that updates the CMDB.
I assume that you are doing the same changes daily, the changes have low impact and low risk. If it somehow has to go through CM, then you can set as a Standard Pre-Approved Change.

Otherwise, you can set it as a daily operations activity

Hope this helps.

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