Joined: Mar 04, 2008 Posts: 1892 Location: Helensburgh
Posted: Thu Mar 27, 2008 10:00 am Post subject:
This is not an issue for the Change Management process.
This is an operational activity and should have its own operational procedure (or sub-procedure). Of course this procedure will include the principles of Change Management and will adhere to your policy on managing changes.
The procedure will identify:
- the criteria (e.g. "add one to previous" or "as notified by accountant")
- circumstances (such as "after final batch run has been confirmed")
- the authority ("The X dept requires ...")
- who is authorized to carry it out (knowledge, training and responsibility could all be wrapped up in a job role)
- steps taken to avoid error (e.g. second person checking)
- what has to be done if there is an error (correct and rerun or special remedial process, perhaps)
Records will be kept, for an appropriate period, of who and when and from what to what, not necessarily in the CMDB although that may be appropriate.
It sounds longer than it is. you basically need to have sufficient to maintain auditable control and ensure correct behaviour of the system. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Nov 07, 2007 Posts: 31 Location: Jersey, C.I.
Posted: Fri Mar 28, 2008 2:13 am Post subject:
Although I agree in principle with what Diarmid has suggested above, if within your organisation Change Management needs to "own" the process you have described, then I would have thought this would come under the Pre-Approved change procedure. This way the change status is captured for auditability, but no department is getting bogged down with the details.
Joined: Oct 07, 2007 Posts: 441 Location: Jakarta, INA
Posted: Fri Mar 28, 2008 11:33 am Post subject:
Adopting ITIL doesn't mean you have to be strict on the processes it offers.
You are free to setup your own activities if you feel necessary, either to complement the ITIL processes, or to build a completely separate process.
For your case, I see a conditional situation:
1. If you have implemented CMDB, and
2. The daily changes involves the CIs
Then you would have to follow Change Management process, at least the part that updates the CMDB.
I assume that you are doing the same changes daily, the changes have low impact and low risk. If it somehow has to go through CM, then you can set as a Standard Pre-Approved Change.
Otherwise, you can set it as a daily operations activity
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