Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ErnestBra
New Today: 16
New Yesterday: 58
Overall: 146174

People Online:
Visitors: 67
Members: 2
Total: 69 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - On-going Changes-
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

On-going Changes-

 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
prasadabr
Newbie
Newbie


Joined: Feb 25, 2008
Posts: 9

PostPosted: Thu Mar 27, 2008 6:06 am    Post subject: On-going Changes- Reply with quote

If there is a need to execute an activity on a daily basis and this activity involves changing some parameters manually---How does Change Management Process address this?
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Mar 27, 2008 10:00 am    Post subject: Reply with quote

Hi prasadabr,

This is not an issue for the Change Management process.

This is an operational activity and should have its own operational procedure (or sub-procedure). Of course this procedure will include the principles of Change Management and will adhere to your policy on managing changes.

The procedure will identify:
- the criteria (e.g. "add one to previous" or "as notified by accountant")
- circumstances (such as "after final batch run has been confirmed")
- the authority ("The X dept requires ...")
- who is authorized to carry it out (knowledge, training and responsibility could all be wrapped up in a job role)
- steps taken to avoid error (e.g. second person checking)
- what has to be done if there is an error (correct and rerun or special remedial process, perhaps)

Records will be kept, for an appropriate period, of who and when and from what to what, not necessarily in the CMDB although that may be appropriate.

It sounds longer than it is. you basically need to have sufficient to maintain auditable control and ensure correct behaviour of the system.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
lj_180
Itiler


Joined: Nov 07, 2007
Posts: 31
Location: Jersey, C.I.

PostPosted: Fri Mar 28, 2008 2:13 am    Post subject: Reply with quote

Although I agree in principle with what Diarmid has suggested above, if within your organisation Change Management needs to "own" the process you have described, then I would have thought this would come under the Pre-Approved change procedure. This way the change status is captured for auditability, but no department is getting bogged down with the details.


Davey
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Fri Mar 28, 2008 6:20 am    Post subject: Reply with quote

First off, what is being changed on a daily basis ?

Why is it changed daily ?

Is it content or something related to content ?

Is what being changed a configuration item in the CMDB or a device that is managed under change management ?

It all depends on whether the change mgmt process impedes the work because of the criticality of the daily change or the fact that the change process may impede the requirements

if the work is being done in a controlled manner, then the way it is being done is fine.

As a Change Manager for the past 5 years, that is what i would do
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
asrilrm
Senior Itiler


Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Fri Mar 28, 2008 11:33 am    Post subject: Reply with quote

Hi,

Adopting ITIL doesn't mean you have to be strict on the processes it offers.
You are free to setup your own activities if you feel necessary, either to complement the ITIL processes, or to build a completely separate process.

For your case, I see a conditional situation:
1. If you have implemented CMDB, and
2. The daily changes involves the CIs

Then you would have to follow Change Management process, at least the part that updates the CMDB.
I assume that you are doing the same changes daily, the changes have low impact and low risk. If it somehow has to go through CM, then you can set as a Standard Pre-Approved Change.

Otherwise, you can set it as a daily operations activity

Hope this helps.

Cheers
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.