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ITIL :: View topic - Situations caused by Change
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Situations caused by Change

 
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Alex78
Newbie
Newbie


Joined: Apr 01, 2008
Posts: 5

PostPosted: Wed Apr 02, 2008 12:47 pm    Post subject: Situations caused by Change Reply with quote

Hi all,

What do you think are the main problems that causes Situations(Incident with high impact) when implementing changes and how can we avoid them?

Alex.
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Apr 02, 2008 6:40 pm    Post subject: Reply with quote

Hi,

do we get marks out of ten for our answers?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3316
Location: London, UK

PostPosted: Wed Apr 02, 2008 6:40 pm    Post subject: Reply with quote

Alex78..

Oh boy... where is my list of the my pet peeves in change management
..grin....

The short answer is .... It depends ....

My answer is ... failure to invoke P Hex

P Hex ?

Yes.

P Hex

Prior Planning prevents piss poor performance

In other words

improper impact analysis or none at all
....etc ... etc. ... etc

idiots doing the implementation....

etc... etc...etc

and just murphy strikes



Use best practice and well documented implementation/back out / test plan can reduce them but not avoid them
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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asrilrm
Senior Itiler


Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Thu Apr 03, 2008 10:56 am    Post subject: Reply with quote

- The wrong people at the wrong place

Do I get a score?
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3316
Location: London, UK

PostPosted: Thu Apr 03, 2008 6:30 pm    Post subject: Reply with quote

I think I got a distinction on this one

You did too ! Asilrm

So did diarmid
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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