The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - Service desk - tools, budget and implementation
UrgentJensen Senior Itiler Joined: Feb 23, 2005 Posts: 458 Location: London
Posted: Wed Apr 16, 2008 10:39 pm Post subject:
'It is an american thing' Do you mean the drink or the massacres?
Sorry, couldn't resist!
_________________ Did I just say that out loud?
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3571 Location: London, UK
Posted: Wed Apr 16, 2008 10:56 pm Post subject:
The drink _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.