The five ITIL books can be obtained directly from the publisher's website: HERE
Or as downloadable PDFs:
Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.
Select Interface Language:
Please contact us via the feedback page to discuss advertising rates.
The Itil Community Forum: Forums
ITIL :: View topic - How to measure the Staff utlization Percentage of a Service
Rajadurai Newbie Joined: May 14, 2008 Posts: 1 Location: Chennai, India
Posted: Thu May 15, 2008 12:45 am Post subject: How to measure the Staff utlization Percentage of a Service
We are running a Global Service Desk with a staff of 23 handling 25000 incidents per month across the globe.
The source of the incidents are Calls, Web and Voice mail.
Its a bit challenge for me to measure the utlization percentage of my staffs.
Can anyone help on this please ?
UrgentJensen Senior Itiler Joined: Feb 23, 2005 Posts: 458 Location: London
Posted: Thu May 15, 2008 1:06 am Post subject:
Please search the forums as this type of question has been covered a few times before.
Also contact the Help Desk Institute if you want their methodologies.
UJ _________________ Did I just say that out loud?
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.