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ITIL :: View topic - Speak proper
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Speak proper
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UrgentJensen
Senior Itiler


Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Fri May 16, 2008 1:20 am    Post subject: Reply with quote

Skinnera,

That's hilarious. Perhaps you could have half speaking like him and half like BRIAN BLESSED.

Your customers wouldn't know what's hit them. No matter who they got they'd probably be too shocked to complain.

UJ
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Skinnera
Senior Itiler


Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Fri May 16, 2008 7:37 pm    Post subject: Reply with quote

I think we've just found our new joint venture!! We'll be millionaires by this time next year... Laughing

"Thank you for calling the Queen's Speech, Well-Enunciated Service Desk.

To be spoken to condecendingly about an incident that is probably your fault anway, please press 1 now.

To be bellowed at and intimidated into NOT requesting new hardware or software, please press 2 now."

etc etc etc...
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kinger
Itiler


Joined: May 08, 2008
Posts: 39
Location: South West

PostPosted: Fri May 16, 2008 8:18 pm    Post subject: Reply with quote

I'm afraid I have to take this one sort of back on topic:

Quote:
True, but the question is really: Will it be seen as 'undignifying' and will I have some of these numpties going to HR and raising a grievance?

Personally I'd probably be a bit annoyed if it were me, but in reality I'm well educated and don't like thick/lazy people.

UJ


Who says you have to critisise anyone, can't you just get someone in or send everyone on the appropriate course with a view to improving customer service as a whole. Don't actively tell people that they are having trouble, but disguise it as an opportunity for personal improvement?

Can't see any HR issues either way though.
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UrgentJensen
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Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Fri May 16, 2008 9:40 pm    Post subject: Reply with quote

Do you think they might complain if I called them 'poor' and hit them. Just hypothetically...?
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kinger
Itiler


Joined: May 08, 2008
Posts: 39
Location: South West

PostPosted: Sat May 17, 2008 12:26 am    Post subject: Reply with quote

UrgentJensen wrote:
Do you think they might complain if I called them 'poor' and hit them. Just hypothetically...?


Worked for my maths teacher.
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Skinnera
Senior Itiler


Joined: May 07, 2005
Posts: 121
Location: UK

PostPosted: Sat May 17, 2008 4:50 am    Post subject: Reply with quote

Reminds me of the Dilbert cartoon with 'Dogbert the Consultant' doing a presentation using a 2x2 matrix comprising Ugly/Cute x Smart/Stupid;

"People generally fall into one of these 4 'personality' types... I notice most of you are in this one right here..."
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