IT Survey Questions

B00M3R · Newbie Joined: May 06, 2008 Posts: 1

I'm looking to implement an IT Survey asking questions about IT performance etc. I was looking for ideas relating to the questions I should ask.
Can anybody recommend resources for this?

UKVIKING · Posted: Mon May 19, 2008 8:33 am Post subject:

You would ask the questions that you want answered

in other words

if you want to know about how the IT department is doing
ask questions about that
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

UrgentJensen · Posted: Mon May 19, 2008 6:01 pm Post subject:

Yes I think I'd probably ask them about IT... It would be interesting to find out if people think dogs have accents, but my hunch is to ask about IT. Ahem.

UJ
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kinger · Itiler Joined: May 08, 2008 Posts: 39 Location: South West

UrgentJensen · Posted: Mon May 19, 2008 6:06 pm Post subject:

Kinger that's highly likely, I mean I can't understand a bloody word they're saying...

UJ
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mnsmith · Posted: Mon May 19, 2008 6:51 pm Post subject:

What ever you do, don't put Yorkshire Terriers on the Service Desk - no one would be able to understand them (see Speak Proper thread)

Smile

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Mick Smith
Change, Configuration and Release Manager

UKVIKING · Posted: Mon May 19, 2008 7:22 pm Post subject:

But what about Cats

granted scottish terrier and yorkshire terrier may have a bad accent on the phone

but how about siamese cats or manx cats...

that probably have interesting accents

......

wait...that could be one of the survey questions

which of the following accents sounds the best from the service desk

Highland brogue
Scouse
Geordie
New York accent (American)
California Valley Girl (fer sure)
New England Accent (Boston )
French accented english
Southern Accent (Georgia)
German accented english
Chinese accented english
Scandinavian accented english (danish - use rocks; swedes - have ABBA in background, norwegian - fish in background)
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

Diarmid · Posted: Mon May 19, 2008 7:49 pm Post subject:

Did you mean terriers in the highlands? I don't believe there are restrictions on movement for highland terriers and I would expect second generation terriers in London to be as clear as UJ. Or at least clear to UJ.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

UKVIKING · Posted: Mon May 19, 2008 7:52 pm Post subject:

I wonder what the initiator of this thread is thinking

.....

shall we take a survey to decide what we think he is think ing about us

and I have a new product to shill

it is the cat / dog translator

I can for a fee translate any cat speech into dog speech and vice versa

except for geordies
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

Diarmid · Posted: Mon May 19, 2008 7:55 pm Post subject:

However ... you are all being cruel.

To answer the question fairly, I would say:

You don't need ideas from anywhere. What you have to do is sit down and work out what would be useful to know (say, to improve your service); then work out what of this it is possible to know; then formulate questions that will unambiguously elicit meaningful responses (that is the hardest part); then identify who it is appropriate and possible to ask; then persuade these people to respond; then ...

Well it's obvious; isn't it? That's probably why no one has said it yet. I just like writing a lot.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

kinger · Itiler Joined: May 08, 2008 Posts: 39 Location: South West

UrgentJensen · Posted: Mon May 19, 2008 8:17 pm Post subject:

Viking - build that translator, I think you're onto something there!

Diarmid - I have just checked and there are no EU restrictions on dogs working in other countries.

Having said that I'm not having any che-wah-wahs (can't spell it and refusing to look it up) on my Service Desk. They're notoriously lazy and are known to steal pens and staplers.

Have I just been racist about a dog? Is that a first?

UJ
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mnsmith · Posted: Mon May 19, 2008 8:23 pm Post subject:

UJ - you need to go on Dogversity training

I'll get my coat.......
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Mick Smith
Change, Configuration and Release Manager

m_croon · Posted: Mon May 19, 2008 8:44 pm Post subject:

UKVIKING · Posted: Mon May 19, 2008 8:48 pm Post subject:

I would not have the chihuahuas working on my desk either

They keep saying

'Badges.. we dont need no stinking badges ....'

when I tell them to put their work badges (IDs)
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter


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