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ITIL :: View topic - Sample OLA?
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Sample OLA?

 
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TBlank
Newbie
Newbie


Joined: Jun 22, 2005
Posts: 4

PostPosted: Tue Jul 12, 2005 11:23 pm    Post subject: Sample OLA? Reply with quote

Hello all!

I am at the point in my ITIL implementation where I am producing an OLA between 2 groups ... it is necessary to support the SLA. The ITIL Library does not include any samples like it does with the SLA ... it merely says they are often informal.

Does anyone have a sample OLA that has worked well in times past?
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javierarcal
Senior Itiler


Joined: May 27, 2005
Posts: 79
Location: Madrid-Spain

PostPosted: Wed Jul 13, 2005 6:26 pm    Post subject: OLA Template Reply with quote

Hi,

I have an OLA template for Word , I do not know how to attach this document in this Forum, if you want it, write to me to javier.arcal@gmail.com and I will mail to you

Javier
Madrid-Spain
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Milo
Newbie
Newbie


Joined: Jan 18, 2006
Posts: 3

PostPosted: Wed Jan 18, 2006 6:00 pm    Post subject: Reply with quote

Hi TBlank,

I am the one that just involved with ITIL project with chemical company in thailand. If you need more information contact me at tescolotus2003@yahoo.com.

Milo
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ITILadmin
Senior Itiler


Joined: Oct 19, 2004
Posts: 167

PostPosted: Wed Jan 18, 2006 8:32 pm    Post subject: Re: OLA Template Reply with quote

javierarcal wrote:
Hi,

I have an OLA template for Word , I do not know how to attach this document in this Forum, if you want it, write to me to javier.arcal@gmail.com and I will mail to you

Javier
Madrid-Spain

If you email it to admin Javier, we'll upload it to the content section.

Thanks

Louise
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