For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
I am at the point in my ITIL implementation where I am producing an OLA between 2 groups ... it is necessary to support the SLA. The ITIL Library does not include any samples like it does with the SLA ... it merely says they are often informal.
Does anyone have a sample OLA that has worked well in times past?
Joined: May 27, 2005 Posts: 79 Location: Madrid-Spain
Posted: Wed Jul 13, 2005 6:26 pm Post subject: OLA Template
Hi,
I have an OLA template for Word , I do not know how to attach this document in this Forum, if you want it, write to me to javier.arcal@gmail.com and I will mail to you
I am the one that just involved with ITIL project with chemical company in thailand. If you need more information contact me at tescolotus2003@yahoo.com.
Posted: Wed Jan 18, 2006 8:32 pm Post subject: Re: OLA Template
javierarcal wrote:
Hi,
I have an OLA template for Word , I do not know how to attach this document in this Forum, if you want it, write to me to javier.arcal@gmail.com and I will mail to you
Javier
Madrid-Spain
If you email it to admin Javier, we'll upload it to the content section.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
