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ITIL :: View topic - FrontRange ITSM. Heat and Request Tracker?
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FrontRange ITSM. Heat and Request Tracker?

 
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d3a3
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Joined: Jun 27, 2005
Posts: 1

PostPosted: Tue Jun 28, 2005 7:29 am    Post subject: FrontRange ITSM. Heat and Request Tracker? Reply with quote

We are asking for any info about help desk software from FrontRange Heat, ITSM and an Open source code software called Request Tracker to use since we don't have any actual experience with the any of them.

We are seeking actual users. Thank you.
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ctipton
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PostPosted: Thu Jul 14, 2005 2:19 pm    Post subject: ITSM, Heat, etc Reply with quote

How can I help you. We have been Heat users for 10 years and have now moved to the new ITSM product. We are in the implementation and migration phase hoping to go live within the next month.
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ITILDo
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Joined: Dec 21, 2005
Posts: 1

PostPosted: Thu Dec 22, 2005 1:11 am    Post subject: Reply with quote

Hey there ctipton...I noticed in a couple posts that you were deploying FrontRange's ITSM product. We too are long-time HEAT Call Logging users (10+ years) and are now looking at their new platform.

Is it possible to contact you by phone or e-mail. I'd love to hear about your journey's successes/failures/discoveries.

Thanks

Rich
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Rich Nacinovich, PMP
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