Select Interface Language:
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Service Delivery Management
apooch Newbie Joined: Apr 26, 2006 Posts: 3
Posted: Fri Jul 04, 2008 9:59 am Post subject: Service Delivery Management
Has anyone applied ITIL v3 Service Delivery to a bunch of services?
I am curious to know some of the techniques applied to existing services and how they should be managed from a Strategic and Proactive perspective. Where do you start?
Thanks in advance!!
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3492 Location: London, UK
Posted: Fri Jul 04, 2008 6:29 pm Post subject:
Usually they start at the beginning
You are asking a very broad question on a very broad subject.
can you narrow it down
ITIL is a best practice for IT
Service Delivery & Service Support (v2) became
Service Design, Transition, Strategy, Operation and Continual Service Improvement - v3
The basics are still thesame _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.