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ITIL :: View topic - Service Delivery Management
apooch Newbie Joined: Apr 26, 2006 Posts: 3
Posted: Fri Jul 04, 2008 9:59 am Post subject: Service Delivery Management
Has anyone applied ITIL v3 Service Delivery to a bunch of services?
I am curious to know some of the techniques applied to existing services and how they should be managed from a Strategic and Proactive perspective. Where do you start?
Thanks in advance!!
UKVIKING Senior Itiler Joined: Sep 16, 2006 Posts: 3379 Location: London, UK
Posted: Fri Jul 04, 2008 6:29 pm Post subject:
Usually they start at the beginning
You are asking a very broad question on a very broad subject.
can you narrow it down
ITIL is a best practice for IT
Service Delivery & Service Support (v2) became
Service Design, Transition, Strategy, Operation and Continual Service Improvement - v3
The basics are still thesame _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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