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ITIL :: View topic - Team Objectiive For IT Support Operations!
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Team Objectiive For IT Support Operations!

 
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Swethu
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Joined: Jul 12, 2008
Posts: 1

PostPosted: Sat Jul 12, 2008 7:42 pm    Post subject: Team Objectiive For IT Support Operations! Reply with quote

Hi ,

Can you please help us in giving a Team objective / mission statement for IT Support Operations.

Our Operations are aligned with ITIL .


Thanks,
~Swetha.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Sat Jul 12, 2008 9:56 pm    Post subject: Reply with quote

First,

Aligned how ?

Are they stacked like the V2 books on my shelf, mostly vertical but canted to the left a bit

or

Are they like the V3 books, laying down flat, stack one on top of each each
------------------

Swethu,

Is your team IM, PM, CR, RM or CfgM or AM, CapM, SLM, FinM or DRM oriented as well as aligned with ITIL

Can you explain what you mean by 'aligned with ITIL'
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ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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m_croon
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Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Sun Jul 13, 2008 12:35 am    Post subject: Reply with quote

After answering John's questions, take a look at Microsoft Operations Framework (free docs to find at technet etc.). This will help you with mission statement, team and role description etc.

Regards,

Michiel
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Jul 14, 2008 5:03 pm    Post subject: Reply with quote

After looking at the MOF resource, put it away and think out what your purpose and mission really is.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
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m_croon
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Joined: Aug 11, 2006
Posts: 262
Location: Netherlands

PostPosted: Mon Jul 14, 2008 5:08 pm    Post subject: Reply with quote

Diarmid wrote:
After looking at the MOF resource, put it away and think out what your purpose and mission really is.

Laughing
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asrilrm
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Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Mon Jul 14, 2008 6:19 pm    Post subject: Reply with quote

And after all that, you still can't find what you're looking for, have a look at the Si(x)th book.

Seriously, for me the word aligned has a very high meaning. How can you say that your processes are aligned with ITIL if you don't know what the mission statements are.
However, you can take a look at the ITIL Open Guide. It contains mission statements of each processes.
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