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ITIL :: View topic - SAM and Service Desk Offering
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SAM and Service Desk Offering

 
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zoe41
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Joined: Jun 23, 2008
Posts: 21

PostPosted: Thu Jul 24, 2008 11:49 pm    Post subject: SAM and Service Desk Offering Reply with quote

Folks

I am looking at service desk tools and tools for software asset management / licence / contract management.

I am of the opinion at the moment that the current service desk offerings don't adequately manage software licences.

I appreciate I am being a bit vague here in that I haven't said what my requirements are.

But generally is there anyone who is able to adequately manage their license management position using the off the shelf products which come with a service desk offering as opposed to going for a stand alone software license tool.

Regards

Zoe
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Fri Jul 25, 2008 6:34 pm    Post subject: Reply with quote

...turning blue in the face....

NOTE: I have held my breath waiting for a tool that does all that I require

Some tools can barely do IM badly let alone well

There are probably tools that can do 1 of the three works that you wish but not all three
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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zoe41
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Joined: Jun 23, 2008
Posts: 21

PostPosted: Fri Jul 25, 2008 6:52 pm    Post subject: Reply with quote

That’s what I thought. What have you done have you got a compromise or have you installed separate tools. I think the obvious problem is that you can't have a single view of the world from one source. Previously the mechanism I used was to manage licences / contracts outside of the service desk environment. eg not part of the service desk tool. It did mean that I couldn't click on the button and see what the relationship was between that bit of infrastructure and any licences or contracts. But I would have to assume that they were in place due to the controls in other areas. No single source of truth. Is that familiar? Zoe
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Fri Jul 25, 2008 7:33 pm    Post subject: Reply with quote

At this point of time... I dont track contracts at all

-- this is what i would do -- not currently using my own method in current role but I have

From a monitor/monitor tool point of view

Check to see if you have a asset component to your tools
check to see if there are any dates associated with assets
If so, see if there is a control date / expiry date for the data

use that for
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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TomAMaskell
Newbie
Newbie


Joined: Aug 11, 2008
Posts: 1

PostPosted: Tue Aug 12, 2008 1:54 am    Post subject: Hard to find Reply with quote

Hi Zoe,

It may appear that many organisations have asset management capabilities but many are referring to asset registars. They are often mis-sold.

As I know, Touchpaper use LANDesk Asset Management as an asset management tool on top of an Asset registar. they are now part of the same group Avocent hence this relationship.

Get in touch if you are interested further.

Tom
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