Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: KGoodisso
New Today: 17
New Yesterday: 49
Overall: 146046

People Online:
Visitors: 65
Members: 0
Total: 65

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - What kind of titles for Incident/Problem Management
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

What kind of titles for Incident/Problem Management

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Jobs
View previous topic :: View next topic  
Author Message
wkuchinsky
Newbie
Newbie


Joined: Jul 28, 2008
Posts: 1

PostPosted: Mon Jul 28, 2008 11:32 pm    Post subject: What kind of titles for Incident/Problem Management Reply with quote

Hello All! Very Happy Very Happy

I am going to get my foundation cert. and eventually incid./prob management. My company wants me to do some research and create a title for a new position that they would like me to undertake within the incident/ problem management field. This is new to my company but I am VERY excited to be able to take up this type of position.

My question is: What type of positions can you have with a Incident/ Problem Management Cert.? Salary? Outlook for career advancement if I should look for work outside of my current company within a few years?

We are an IT company that serves a healthcare company that owns two hospitals, and over 78 other locations. 6000 users+

Thanks!!!
-Bill
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Mon Jul 28, 2008 11:50 pm    Post subject: Reply with quote

Sigh.

Titles - basic

Incident manager
Problem manager

Duty Manager

Titles - grandiose, sarcastic and most likely honest

he/she who gets all the blame
Keeper of the whinges
Mushroom - (kept in dark and feed S**T)
the ping pong ball -batted between management staff

He/she who has to fidn the solution but still gets the blame

frankly ... the titles - basic is what usually is the one companys use

the others are what you usually feel
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Jul 29, 2008 12:12 am    Post subject: Reply with quote

Question: should you derive the job role from the job title or the job title from the job role?

Answer: yes, but preferably the second.

As to your other questions:

Practically any IT service role benefits from knowledge of incident and problem management, including Quality Manager (if anyone ever wants one).

Salary much more depends on scale scope and responsibility ... and industry sector and the luck of the draw. than on this kind of qualification. In some organizations you might get a little bump up for the certificate, but doing a job your employer considers important is a better bet.

As for career advancement, obviously the more qualifications and experience you get, the more choices will open up for you.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Jobs All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.