Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: RYHOphelia
New Today: 53
New Yesterday: 71
Overall: 170863

People Online:
Visitors: 49
Members: 0
Total: 49

Select Interface Language:

Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.

The Itil Community Forum: Forums

ITIL :: View topic - Pricing - Service design
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Pricing - Service design

Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous
View previous topic :: View next topic  
Author Message

Joined: Sep 28, 2007
Posts: 8
Location: INDIA

PostPosted: Mon Aug 04, 2008 4:46 pm    Post subject: Pricing - Service design Reply with quote

Hi All :


I am required to prpopose the pricing for the resultant "Serice Design document". This document will facilitiaite the custome to align its exiting business processes to v3.

Any leads, pointer in this direction to assist me in defining the commercials will be really appreciated.

Back to top
View user's profile AIM Address
Senior Itiler

Joined: Sep 16, 2006
Posts: 3379
Location: London, UK

PostPosted: Mon Aug 04, 2008 5:47 pm    Post subject: Reply with quote

Huh ?

Pricing for what ?
Why v3, why not v2

V3 consists of 5 books (not counting the 6th) with several non-ITIL v2 processes

Why should the customer align its business processes to ITIL let alone v3
What is the cost to the customer ?
What is this service design document ?

ITIL is not a standard. It is Best practice. If the customer thinks what they are doing is best practice, then it is. There is no guage to measure them against it and no requirement to have it do

You are asking us basically to give you the measurement on a building that does not exist

and besides noen of can be we do know the pricing model you are using
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Senior Itiler

Joined: Mar 04, 2008
Posts: 1893
Location: Helensburgh

PostPosted: Mon Aug 04, 2008 6:15 pm    Post subject: Reply with quote

Work out the costs and do the mark-up based on the benefits.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Miscellaneous All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.