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ITIL :: View topic - ITIL and other Tools to measure and improve Helpdesk
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ITIL and other Tools to measure and improve Helpdesk

 
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pradeeppdx
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Joined: Jul 31, 2005
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PostPosted: Sun Jul 31, 2005 3:18 pm    Post subject: ITIL and other Tools to measure and improve Helpdesk Reply with quote

At an organization with multipe sites, there is a preceptable reduction on the average time to close tickets.

What ITIL tools and/or other tools should a quality manager use to evaluate this. How would the remedy be implemented?
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