Posted: Thu Jul 24, 2008 11:49 pm Post subject: SAM and Service Desk Offering
I am looking at service desk tools and tools for software asset management / licence / contract management.
I am of the opinion at the moment that the current service desk offerings don't adequately manage software licences.
I appreciate I am being a bit vague here in that I haven't said what my requirements are.
But generally is there anyone who is able to adequately manage their license management position using the off the shelf products which come with a service desk offering as opposed to going for a stand alone software license tool.
That’s what I thought. What have you done have you got a compromise or have you installed separate tools. I think the obvious problem is that you can't have a single view of the world from one source. Previously the mechanism I used was to manage licences / contracts outside of the service desk environment. eg not part of the service desk tool. It did mean that I couldn't click on the button and see what the relationship was between that bit of infrastructure and any licences or contracts. But I would have to assume that they were in place due to the controls in other areas. No single source of truth. Is that familiar? Zoe
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