Joined: Oct 07, 2007 Posts: 441 Location: Jakarta, INA
Posted: Wed Sep 24, 2008 10:23 pm Post subject:
If you really need ITIL process models, you can look at
- NC ITS
Just keep in mind that what you will find at each would be their respective version.
Although they might share high level process model, the breakdowns would be different.
So just use them as reference and develop your own process model
Joined: Oct 29, 2008 Posts: 1 Location: Massachusetts
Posted: Thu Oct 30, 2008 1:43 am Post subject:
There is a good (free) model for all the ITIL processes from Pepperweed Consulting. It shows a diagram for each of the processes (incident management, problem management, change management as well as financial management, Service Level Management and many others), and you can click on any of the steps in the diagram to drill down into more specifics of that particular process point. You can find it here: [Admin: no you can't - links are not allowed here]
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