Joined: Sep 16, 2006 Posts: 3318 Location: London, UK
Posted: Thu Oct 02, 2008 12:20 am Post subject:
In the Blue Book, there is a good sample of a service desk (incident ticket)
Other than that there is no standard / best practice for forms.
there are things like style documents, recommendations
San serif fonts vice serif fonts
background contract text in the right way (black or red test on color(our)ed background. Hopefully not black on black or red on red
If the forms gets printed, in grey scale b/w printers, should print all the details
For western civ type left to right, top to bottom
key info in bold or
etc _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Mar 31, 2008 Posts: 109 Location: North West England
Posted: Thu Oct 02, 2008 12:22 am Post subject:
Usually a form will have the following fields:
What do you want:
When do you want it:
If you want a more detailed answer, can you clarify what the form is used for. For example, are you recording incidents or changes. In addition, have you ask what the recipients of the form require? There's no point recording the inside leg measurement of a customer if they're reporting an IT fault, unless it's a fault with an electronic tape measure.
Hope that helps
Mick _________________ Mick Smith
Change, Configuration and Release Manager
Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Thu Oct 02, 2008 12:32 am Post subject:
Well I had just about composed an answer when the phone went and now I'm back Mick and John seem to have stolen my glory.
So all I will add is that it should also be consistent with the way your organization does other forms, conforming to any local standards. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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