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ITIL :: View topic - Preventative Maintenance
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Preventative Maintenance

 
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Taylor
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Joined: Oct 08, 2008
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PostPosted: Thu Oct 09, 2008 6:53 pm    Post subject: Preventative Maintenance Reply with quote

Hi,

Just wondering if anyone knows where preventative maintenance, say on hardware infrastrucutre, resides from an ITIL perspective. Some people are suggesting Capacity Management and others Problem Management.

Can anyone out there help ?


Taylor
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Thu Oct 09, 2008 7:44 pm    Post subject: Reply with quote

Taylor

What do you think ?

How is Preventative maintenance initiated ?

Look at the ITIL processes ( you do have the basic understanding of the ITIL service delivery & service support processes dont you ?)

or is this a self study I am stumped sort of question ?

before we answer, some of us would like to know these things
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Taylor
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PostPosted: Thu Oct 09, 2008 8:29 pm    Post subject: Preventati ve Maintenance Reply with quote

Preventative maintenance is run on various pieces of hardware infrastructure periodically. It is initiated by proactive service management, sometimes by us and sometimes by vendors.

Yes, I know ITIL v2 and currently getting to grips with v3 but we have a difference of opinion on where it should reside. Wearing a Problem Management hat, one could argue that it should be included here as its pro-actively managing the service and initiating measures to prevent possible incidents in the future. Wearing the Capacity Management hat, one could argue that it should be included here as preventative maintenance is part of managing the performance of your enviroment....

Hope this helps clarify the issue?

Taylor
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Diarmid
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Joined: Mar 04, 2008
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Location: Newcastle-under-Lyme

PostPosted: Thu Oct 09, 2008 9:05 pm    Post subject: Reply with quote

Why not Availability Management? Or Contingency Management? Or Service Level Management? prizes for more "ideas". Of these, the least logical to me seems to be Problem Management since maintenance has nothing to do with problem resolution; the lack of maintenance can lead to problems.

Preventative Maintenance is part of Infrastructure Management. The infrastructure is maintained and managed in order to facilitate Service Management.

Why would you try to shoehorn this into something else?
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UKVIKING
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PostPosted: Thu Oct 09, 2008 9:45 pm    Post subject: Reply with quote

Taylor

Why should things change when V3 or V2, Preventive maintenance is p.m.

As Diarmid said, it is part of infra mgmt and it should be still
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