Posted: Tue Aug 16, 2005 4:22 am Post subject: About ITIL structure
I am creating a template to describe the processes by which we want to implement ITIL. I would also like to describe another elements of the framework as roles, applications, etc...
The first thing that I've noticed is that the ITIL books don't have a fix structure to describe each process (for example some processes make specific mention to the roles involved and some others don't).
I would also like to create some documents describing the systems, like the CMDB, that support ITIL processes, but they are not explicity listed in any part of the books.
My question is:
Does anybody know where I can find a list with all the systems referenced in ITIL?
Does anybody know where I can find a list with all the roles referenced in ITIL?
Joined: Oct 06, 2004 Posts: 77 Location: Bloomington, IL
Posted: Sat Oct 08, 2005 5:21 am Post subject:
The ITIL v3 rewrite will address many of the issues you raise: consistency, process flows, roles better defined. Look for that to begin coming out around the new year and then over the next couple of years.
As far as an overall framework, the new itSMF pocket guide begins to cover some of that. It is an overview of ITIL. A .pdf file of the pocket guide is available on the itSMF USA website (sorry no URL's on this Forum) Just do a Google on itSMF USA.
It has a great diagram (figure #14) that shows the interrelations among the books and processes.
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