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ITIL :: View topic - Has anyone found a good Open Source ITIL product?
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Has anyone found a good Open Source ITIL product?

 
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dneizer
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PostPosted: Sat Oct 11, 2008 6:31 am    Post subject: Has anyone found a good Open Source ITIL product? Reply with quote

.!?

Last edited by dneizer on Wed Oct 15, 2008 5:27 am; edited 1 time in total
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MVPS
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Joined: Oct 03, 2008
Posts: 28
Location: Canada

PostPosted: Sat Oct 11, 2008 6:55 am    Post subject: Reply with quote

Hello dneizer,

Since you mention your processes are supported with, among others, in house built applications, and you are also interested in open source, did you consider the possibility of developing your own CMDB in open source?

I once participated in a project for developing a CMDB using open source (php with postgresql) and it was a very rewarding experience...

Regards
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UKVIKING
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Joined: Sep 16, 2006
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Location: London, UK

PostPosted: Sat Oct 11, 2008 8:16 am    Post subject: Reply with quote

dneizer,

No tool is ITIL compliant. No tool is ITIL certified.

You must write process, policies and procedures for your own organization

to be best practice

then use tools that meet your processes...etc

not the other way round
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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dneizer
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PostPosted: Sun Oct 12, 2008 2:32 am    Post subject: Has anyone found a good Open Source ITIL product? Reply with quote

.!?

Last edited by dneizer on Wed Oct 15, 2008 5:28 am; edited 1 time in total
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UKVIKING
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Joined: Sep 16, 2006
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Location: London, UK

PostPosted: Sun Oct 12, 2008 8:33 pm    Post subject: Reply with quote

dneizer

As ITIL is not a standard, then there is NO CERTIFICATION OR VERIFIED OR COMPLIANT for tools.

Pink Certified and Pink Verified means exactly what that Pink has certified or verified it ?

Against what ?

As ITIL is not a standard, how can the tool be verified/certified or whatever

A tool is just that a tool. If you can modify it to fit your requirements is better than a fixed tool.

Get several of them to do a dog and pony show.

Remedy
clirify
oracle
HP etc
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John Hardesty
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pel
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Joined: Mar 31, 2008
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PostPosted: Mon Oct 13, 2008 6:32 pm    Post subject: Reply with quote

MVPS wrote:
did you consider the possibility of developing your own CMDB in open source?

I once participated in a project for developing a CMDB using open source (php with postgresql) and it was a very rewarding experience...

Having written a CMDB myself (before I even knew it had a name) all I can say is: think hard about why.

I can truthfully say that: it was fun, I learned a lot.
In hindsight I can also add: It was expensive, over engineered and I am so glad I don't have to support it.

Things change and it is very nice to let someone else do the change for you. Going for a solution with Out Of The Box software (minimal configuration and customization) seems to be a much better way to go.
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dneizer
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PostPosted: Wed Oct 15, 2008 12:00 am    Post subject: Has anyone found a good Open Source ITIL product? Reply with quote

.!?

Last edited by dneizer on Wed Oct 15, 2008 5:28 am; edited 1 time in total
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UKVIKING
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Joined: Sep 16, 2006
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Location: London, UK

PostPosted: Wed Oct 15, 2008 12:31 am    Post subject: Reply with quote

dneizer.

I have implemented Change Management using ITIL best practice and trying to orient all involved services / processes that touch Change Management in multiple companies

This was done regardless what the tools that were in place. Clarify, Siebel, Remedy, HP, Vantive, req (cmd line), Charm, Promiss {the last 2 - in house dev tools I help make).

ITIL is about processes, procedures and people. IT IS NOT ABOUT TOOLS

A tool could say it is ITIL CERTIFIED, ITIL ACCREDITTED or PINK CERTIFIED or ACRREDITED etc. but.

If the tool out of the box (or with minor configuration) does not follow your policies, procedures, processes etc that you have written and developed and implemented without this 'certified' tool, then when you get the tool... you have to fit your processes, procedures, etc to how the company that wrote the tool thinks the various itil processes should be done.

For example: Several tools used for service desk/help desk was designed to be a Customer relationship manager tool and were adopted to be incident and problem tools. however, I have found that the use of the tool in reality does not match what the box says

So that is my issue regarding tools that says ITIL certified / verified etc.. It means absolutely nothing. It is like saying Budweiser is Anheiser Busch certified.

Pink certified tools come from what company ? PinkElephant ? or a
related company ?

As to open source tools, I think the concept here is misunderstood / misconstrued

Are you talking about a tool written in Linux (It is open source, linux) but the company selling the tool would still want money for the configuration and maintenance work

or

Are you talking about a low cost (approaching free) that you can configure yourself to do what you want ?

Gee.. If it is low cost... the value or the capability of the tool may also be low

or

are you talking about a tool that is reasonably priced - in regards to licensing / seat / user and pretty easy to use / configure

Sure there are some that meet your needs.

I only know one company - blue web software - which i and my friend created but have not worked on in a while - as we are workng too hard.

We write / wrote / written php/mysql (LAMP) incident, problem, change, config tools

at the current time, we are on snooze mode with this company.

if you look at it ... the web site is the name dot com or org or co dot uk

I usually dont shill my company but .... this is the only open source company i know
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John Hardesty
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dneizer
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PostPosted: Wed Oct 15, 2008 1:10 am    Post subject: Has anyone found a good Open Source ITIL product? Reply with quote

.!?

Last edited by dneizer on Wed Oct 15, 2008 5:29 am; edited 1 time in total
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UrgentJensen
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Joined: Feb 23, 2005
Posts: 458
Location: London

PostPosted: Wed Oct 15, 2008 1:45 am    Post subject: Reply with quote

I find prozac and whiskey work for me...

dneizer,

And it may well be those two dear friends clouding my judgement right now but isn't this thread all about mixing our metaphors?

What's open source got to do with ITIL? I know you've got to offer some kind of alternative product, but why? Whether you develop in-house or pay a bucket load in consultancy configuration of an esablished product, you're still going to heamorrage cash.

'Open source' has become the byword for 'healthy honest software' but in this case it's only going to be as good as the processes you've devised on paper. Just like any closed-source products.

Meh.

UJ
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UKVIKING
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PostPosted: Wed Oct 15, 2008 1:50 am    Post subject: Reply with quote

I look at tools like this

Tools that use Oracle or Microsoft databases have a high cost for user licenses because microsoft and oracle does have high cost for user licensing

tools that use mysql as the db dont as mysql was designed to be that way

next what is the upfront cost, ongoing support and development work to make it work for my org

oracle forms - i have seen (in my historical life) - specialists in designing oracle form for finance and separate ones for forms for blank

too complex ? or not
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John Hardesty
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Fabien
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Joined: Sep 27, 2005
Posts: 207

PostPosted: Sun Nov 16, 2008 2:13 pm    Post subject: Reply with quote

Since we are in the Cfg Mgt forum, has someone seen an Open Source CMDB somewhere?
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Fabien Papleux

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