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ITIL :: View topic - Visio process model
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Visio process model

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Joined: Sep 24, 2008
Posts: 1

PostPosted: Wed Sep 24, 2008 5:04 pm    Post subject: Visio process model Reply with quote

Hi all,

is there an "open source" downloadable Vision (or other tool) process model for ITIL Service Desk processes available somewhere?

Especially I'm looking for Incident Management processes and roles.

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Joined: Aug 12, 2008
Posts: 33

PostPosted: Wed Sep 24, 2008 6:54 pm    Post subject: Process Flows... Reply with quote

The only one I'm aware of is FoxPrism, which does look pretty good.

Or maybe you could read the ITIL books and then use visio to create your own Smile
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Senior Itiler

Joined: Oct 07, 2007
Posts: 441
Location: Jakarta, INA

PostPosted: Wed Sep 24, 2008 10:23 pm    Post subject: Reply with quote


If you really need ITIL process models, you can look at
- CA

Just keep in mind that what you will find at each would be their respective version.
Although they might share high level process model, the breakdowns would be different.
So just use them as reference and develop your own process model

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Joined: Oct 29, 2008
Posts: 1
Location: Massachusetts

PostPosted: Thu Oct 30, 2008 1:43 am    Post subject: Reply with quote

There is a good (free) model for all the ITIL processes from Pepperweed Consulting. It shows a diagram for each of the processes (incident management, problem management, change management as well as financial management, Service Level Management and many others), and you can click on any of the steps in the diagram to drill down into more specifics of that particular process point. You can find it here: [Admin: no you can't - links are not allowed here]

Hope this helps!

IS Services Manager
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3607
Location: London, UK

PostPosted: Thu Oct 30, 2008 2:33 am    Post subject: Reply with quote

Instead of using company / product interpretations of the ITIL process flows, spend 7 and get the little ITIL Handbook and get the original material.

I think every itSMF chapter sells the book.

And if i recall, there is even a PDF version of the book floating around

ADMIN: edit the url out
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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