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ITIL :: View topic - Service Assurance
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Service Assurance

 
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PostPosted: Wed Aug 31, 2005 9:44 pm    Post subject: Service Assurance Reply with quote

Hi, all.

I have just started a Service Assurance job, and need some guidelines. Does ITIL do Service Assurance? Google thinks not.

Many thanks,

Chris.
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mcardinal
Senior Itiler


Joined: Oct 06, 2004
Posts: 77
Location: Bloomington, IL

PostPosted: Sat Oct 08, 2005 5:55 am    Post subject: Reply with quote

What you refering to as Service Assurance probably maps best to the collection of disciplines refered to as Service Delivery in ITIL. THese include Capacity, Availability, IT Financial, IT Service Continuity and most importantly Service Level Management. in fact come to think of it all of ITIL is really based on Service Assurance. So, yes, ITIL definitely covers Service Assurance. Very Happy

Michael
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