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ITIL :: View topic - Configuration Item Owners
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Configuration Item Owners

 
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bouwi01
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Joined: Jul 29, 2008
Posts: 1

PostPosted: Wed Jul 30, 2008 2:37 am    Post subject: Configuration Item Owners Reply with quote

I'm struggling to come up with a good method for assigning owners to configuration items. I find that CIs might have different owner types (business owner, technical owner, etc). I hesitate to put individuals as owners and would rather designate groups which have indivdiual members. I'm hoping that others may be able to provide some suggestions. Thanks for any ideas you can supply.
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Pathak
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Joined: May 31, 2006
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PostPosted: Thu Aug 07, 2008 2:33 pm    Post subject: Reply with quote

There cannot be and should not in any environment be more than one owner to an asset, oh i mean CI. This would always lead to a scenario where the stake not held or owned when really needed.

IT system typically should be owned by people who are maintaining it and are responsible to deliver to the business.
The idea of having a group is also required as business asset needs to be managed at all time and must deliver based on the sla agreed with business.

Regards
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Ed
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Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Thu Aug 07, 2008 4:26 pm    Post subject: Reply with quote

Hi bouwi01

Use roles not names of individuals, in this way you pin down the owner, without constant updates as people move
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Ed
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Thu Aug 07, 2008 5:55 pm    Post subject: Reply with quote

Department or team leads

And the system that is being used should be able to accept change to text labels for the owner

for example

for Sun servers you have the

Unix team Lead

Then 6 months down the line

Unix team lead becomes

O/S Team Lead

The tool should be able - under strict control - to have the label for the owner updated without too much fuss

The owner of the system should be the team that supports the system
or
the department that bought the system
or
the department / team that monitors the system
or
the team/dept who controls changes to the system

Sometimes there is no owner or there are multiple owners with different scope

for example

The finance dept purchased a new server & apps for more reporting requirements
the datacentre team did the physical install
the Microsoft team installed the O/S
an app team installs the app
the db team installs the db
the NOC/service desk updates the monitoring tools so that the new kit is monitored
the back up team adds the data to the schedule
the change mgmt team makes sure that changes are control

So who is the owner -

There is multiple service owner - the finance app, the back up service etc etc etc etc etc
There is a system owner
There is a app owner
There is a O/S owner
There is a DB owner

In the config mgmt policy document, the hierarchy of onwership should be defined

In my humble opinion, the Finance dept is the highest owner of the service that the server & its app provide
then it descends to app, db, system, physical
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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paulfixter
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Joined: Dec 22, 2008
Posts: 36
Location: Wakefield, West Yorkshire, UK

PostPosted: Thu Jan 15, 2009 8:57 pm    Post subject: Reply with quote

You might want to specify a named owner for a laptop for example, or a USB stick.

If it's just a desktop PC that anyone in your organisation can use, specify the owner as the "Department name" or "the person who is head of the department".
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Thu Jan 15, 2009 11:43 pm    Post subject: Reply with quote

there are also owner/ user as well as owner / group - which is where you are coming from
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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