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ITIL :: View topic - Urgent Requirement for ITIL Service Cordinators
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Urgent Requirement for ITIL Service Cordinators

 
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Abhishu
Newbie
Newbie


Joined: Jan 21, 2009
Posts: 3

PostPosted: Wed Jan 21, 2009 9:47 pm    Post subject: Urgent Requirement for ITIL Service Cordinators Reply with quote

Job description



Overall responsibility for the resolution of all problems and implementation of changes

Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence to Change Management Policy & Procedure, Effective Incident Management & Known Error Control & reduction of Issues & APAR

Meet the process guidelines of supported Processes (Problem, Change, Reporting, CIRATS, Incident, Availability, & Capacity).

Drive Backlog Reduction, Effective queue management and ensure high-standard of ticket quality as per the stated KPI/Target

Effectively address all the issues in daily and weekly reviews with the customer/SDM

Effective use and compliance to all utilized support Tools

Ensure complete deliverables to agreed operational activities

Minimize the impact of problems on the availability of services

Drive proactive quality improvement

Produce weekly Problem & Change management statistics, independently generates solutions based on analytical skills and business knowledge while analyzing client business requirements.
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Jan 21, 2009 10:04 pm    Post subject: Reply with quote

where?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Abhishu
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Joined: Jan 21, 2009
Posts: 3

PostPosted: Thu Jan 22, 2009 5:34 pm    Post subject: In Bangalore, India. Reply with quote

Its in Bangalore India.
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Abhishu
Newbie
Newbie


Joined: Jan 21, 2009
Posts: 3

PostPosted: Thu Jan 22, 2009 5:50 pm    Post subject: Reply with quote

For the opportunity please contact abhishu.chauhan@collabera.com
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