Urgent Requirement for ITIL Service Cordinators

[Abhishu]

Job description



· Overall responsibility for the resolution of all problems and implementation of changes

· Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence to Change Management Policy & Procedure, Effective Incident Management & Known Error Control & reduction of Issues & APAR

· Meet the process guidelines of supported Processes (Problem, Change, Reporting, CIRATS, Incident, Availability, & Capacity).

· Drive Backlog Reduction, Effective queue management and ensure high-standard of ticket quality as per the stated KPI/Target

· Effectively address all the issues in daily and weekly reviews with the customer/SDM

· Effective use and compliance to all utilized support Tools

· Ensure complete deliverables to agreed operational activities

· Minimize the impact of problems on the availability of services

· Drive proactive quality improvement

· Produce weekly Problem & Change management statistics, independently generates solutions based on analytical skills and business knowledge while analyzing client business requirements.

[Diarmid]

where?
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

[Abhishu]

Its in Bangalore India.

[Abhishu]

For the opportunity please contact abhishu.chauhan@collabera.com