Posted: Wed Jan 21, 2009 9:47 pm Post subject: Urgent Requirement for ITIL Service Cordinators
· Overall responsibility for the resolution of all problems and implementation of changes
· Responsible for RCA capture, Trend Analysis, IT Availability, Bridge/Queue Management, adherence to Change Management Policy & Procedure, Effective Incident Management & Known Error Control & reduction of Issues & APAR
· Meet the process guidelines of supported Processes (Problem, Change, Reporting, CIRATS, Incident, Availability, & Capacity).
· Drive Backlog Reduction, Effective queue management and ensure high-standard of ticket quality as per the stated KPI/Target
· Effectively address all the issues in daily and weekly reviews with the customer/SDM
· Effective use and compliance to all utilized support Tools
· Ensure complete deliverables to agreed operational activities
· Minimize the impact of problems on the availability of services
· Drive proactive quality improvement
· Produce weekly Problem & Change management statistics, independently generates solutions based on analytical skills and business knowledge while analyzing client business requirements.
Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Wed Jan 21, 2009 10:04 pm Post subject:
where? _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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