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ITIL :: View topic - Utilisation of resource on the Service Desk
Posted: Wed Jan 28, 2009 12:25 am Post subject: Utilisation of resource on the Service Desk
Hi,
Can any one help me? I need to start proving that my service Desk team is under resource but I need to know what the utilisation is of the team is before I start putting my business case together. Can any one give me some advice on how to work this out?
I have some ideas but need some one to point me in the right direction before I start.
I think this kind of question has been covered before several times, please look through previous posts and let us know if there are aspects of your puzzle that are not covered.
Cheers,
UJ _________________ Did I just say that out loud?
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