Select Interface Language:
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Service related resources
Service Level Agreement
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Helpdesk Outsourcing Options
Stadinx Newbie Joined: Nov 16, 2004 Posts: 3
Posted: Thu Aug 11, 2005 2:56 pm Post subject: Helpdesk Outsourcing Options
We are considering the option of outsourcing out current helpdesk for all inbound calls (incidents, service requests etc)
Does anyone know of any good companies that offer this service (preferably Australia based).
thanks in advance for your help
Posted: Thu Sep 08, 2005 8:55 pm Post subject:
Keep your Helpdesk inhouse........Outsourced helpdesks tend to be catch and dispatch centers that on the surface show savings. But in reality end up costing more because of lack of understanding to the companies needs and expectations
wolfhard Itiler Joined: Mar 14, 2005 Posts: 26 Location: Brussels, Belgium
Posted: Mon Oct 10, 2005 4:49 am Post subject:
Ladies and gentlemen,
although this webpage has a DOT COM ending I don't think you can use it for business promotion.
Just type Help Desk or Call Center into the search engine of your local yellow pages website and you will get many answers. Even IBM does HelpDesk outsourcing.
You can also send me an email for other company names.
ITILadmin Senior Itiler Joined: Oct 19, 2004 Posts: 164
Posted: Mon Oct 10, 2005 6:06 am Post subject:
wolfhard wrote: Although this webpage has a DOT COM ending I don't think you can use it for business promotion.
Agreed. Thread locked.
All times are GMT + 10 Hours
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV Site source (c)2003, and is Free Software under the GNU / GPL . All Rights Are Reserved.