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ITIL :: View topic - Helpdesk Outsourcing Options
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Helpdesk Outsourcing Options

 
Post new topic   This topic is locked: you cannot edit posts or make replies.    ITIL Forum Index -> The ITIL Service Desk
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Stadinx
Newbie
Newbie


Joined: Nov 16, 2004
Posts: 3

PostPosted: Thu Aug 11, 2005 2:56 pm    Post subject: Helpdesk Outsourcing Options Reply with quote

Hi

We are considering the option of outsourcing out current helpdesk for all inbound calls (incidents, service requests etc)

Does anyone know of any good companies that offer this service (preferably Australia based).

thanks in advance for your help
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PostPosted: Thu Sep 08, 2005 8:55 pm    Post subject: Reply with quote

IMHO,

Keep your Helpdesk inhouse........Outsourced helpdesks tend to be catch and dispatch centers that on the surface show savings. But in reality end up costing more because of lack of understanding to the companies needs and expectations
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wolfhard
Itiler


Joined: Mar 14, 2005
Posts: 26
Location: Brussels, Belgium

PostPosted: Mon Oct 10, 2005 4:49 am    Post subject: Reply with quote

Ladies and gentlemen,

although this webpage has a DOT COM ending I don't think you can use it for business promotion.

Just type Help Desk or Call Center into the search engine of your local yellow pages website and you will get many answers. Even IBM does HelpDesk outsourcing.

You can also send me an email for other company names.

Kind regards
Wolfhard Aring
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ITILadmin
Senior Itiler


Joined: Oct 19, 2004
Posts: 167

PostPosted: Mon Oct 10, 2005 6:06 am    Post subject: Reply with quote

wolfhard wrote:
Although this webpage has a DOT COM ending I don't think you can use it for business promotion.

Agreed. Thread locked.
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