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ITIL :: View topic - Customer Satisfaction in SLA
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Customer Satisfaction in SLA
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3305
Location: London, UK

PostPosted: Mon Feb 09, 2009 9:26 pm    Post subject: Reply with quote

They were asking a stupid question as far as I am concerned

1 - Customer satisfcation is a subjective area
2 - SLA are a concrete area
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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misuno
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Newbie


Joined: Jul 07, 2008
Posts: 15
Location: Belgium

PostPosted: Tue Feb 10, 2009 7:26 pm    Post subject: Reply with quote

hmmz, perhaps they already chosen their candidate and just doing the formalities Confused
Anyway, it was one out of a set of strange questions. But it seems quite unusual then (o;

thx a lot!
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Misuno
Green ITIL V1 - V3
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3305
Location: London, UK

PostPosted: Tue Feb 10, 2009 7:39 pm    Post subject: Reply with quote

Mizuno

That is a likely scenario.
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John Hardesty
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