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ITIL :: View topic - itil protocol on virus
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itil protocol on virus

 
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vg
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Joined: Feb 03, 2009
Posts: 6
Location: philippines
PostPosted: Mon Feb 16, 2009 4:15 pm    Post subject: itil protocol on virus Reply with quote
hello

is there any guidlines or procedure for virus removal as far as maintenace agreement is concern


thanks
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3110
Location: London, UK
PostPosted: Mon Feb 16, 2009 6:35 pm    Post subject: Reply with quote
VG

ITIL is not concerned about things like this per se

This is an operational issue in one respect
A security issue in another respect (security Mgmt (ISO27001)
A change & release issues ( installing & updating s/w)
an incident issue as to the virus

Now is this a desktop or server issue

No matter what.... this is more incident mgmt than problem mgmt
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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vg
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Posts: 6
Location: philippines
PostPosted: Mon Feb 23, 2009 6:47 pm    Post subject: Reply with quote
ok thanks
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