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ITIL :: View topic - Customer focused
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Customer focused

 
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misuno
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Joined: Jul 07, 2008
Posts: 15
Location: Belgium

PostPosted: Mon Mar 02, 2009 11:32 pm    Post subject: Customer focused Reply with quote

If OGC was really customer focused they already implemented an information flyer send along with the certificate with information on what the possibilities are after the foundation or pay attention on this topic at the end of a training session. Especially looking at the number of returning questions this is really a gap.

I believe they can raise the number of people who go for the next level. As today there seems to be a major boundary.

Bye bye Very Happy
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Misuno
Green ITIL V1 - V3
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Tue Mar 03, 2009 12:03 am    Post subject: Reply with quote

misuno

OGC does not care - really

ITIL V3 is in the hands of some one else

The itSMF bodies in each country cheerlead for the certification

I do recall when ITIL v3 was coming out, the BCS held a conference on it. I went. the certification path was explained

so do all the training companys as they have the bums who took the previous courses .

I of course get mailings from the training companys I used - about V3 and other courses
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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misuno
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Joined: Jul 07, 2008
Posts: 15
Location: Belgium

PostPosted: Thu Mar 05, 2009 6:07 pm    Post subject: Reply with quote

It is a pitty there are no rules on this for the training companies.
It would help a lot of people, it would stimulate people to continue in ITIL as many IT companies want to certificate all their staff in foundation.
And last but not least, isn't itil focussing on customers/business? weeeelllll, in this training scenario we are the business (o;

bye bye!
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Misuno
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Thu Mar 05, 2009 6:12 pm    Post subject: Reply with quote

Mizuno

All the training companies that I have dealt with - market and advertise their courses for all their course

As OGC has sold to APMG - ITIL, the itSMF and BCS still do preach ITIL but....
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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LizGallacher
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Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Fri Mar 06, 2009 6:14 am    Post subject: Reply with quote

We do all explain the next courses, but no-one listens!
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Liz Gallacher,
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Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Fri Mar 06, 2009 8:11 am    Post subject: Reply with quote

I was kind of wondering what percentage of people who have Foundation ended up doing more practitioner certification and beyond. My course co-ordinator reckons that less than 5% get practitioner and maybe 1% go for manager and expert.
From the perspective of someone who is (hopefully) going to be practitioner certified in the next month or 2, this is a good thing Cool
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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misuno
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Joined: Jul 07, 2008
Posts: 15
Location: Belgium

PostPosted: Fri Mar 06, 2009 6:04 pm    Post subject: Reply with quote

Hi,

here in Belgium I had have the Foundation V1, V2 and V3.
I never was informed about practitioner or managers.
On my own initiative I applied for the practitioner.

If the % is so low there is work to do! (o;
I believe each individual working in IT has an area of interest on practitioners level.

Liz, that is not nice from your students!
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Misuno
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