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wuzzle
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Joined: Mar 10, 2009
Posts: 4

PostPosted: Wed Mar 11, 2009 3:02 am    Post subject: No Buget Reply with quote

Hi, I am a IT manager for a help desk with only a couple of employees. We don't have a comprehensive tool for service management (like Remedy). Are there any low cost/free tools to provide us with this capability? What are you using in your SMB environment.


Thanks
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Wed Mar 11, 2009 3:41 am    Post subject: Reply with quote

While I dont usually do this.. you asked and i do know of a tool that is relatively low cost

check out blue web software

one word - net and co.uk - are their info sites.

A sample demo is on the com version

I am involved with the company as part of the owner group .. but I do not have anything to say about sales / etc prices.

Check it out.
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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wuzzle
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Joined: Mar 10, 2009
Posts: 4

PostPosted: Wed Mar 11, 2009 4:12 am    Post subject: Reply with quote

Thanks for the quick reponse
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blocka
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Joined: May 18, 2009
Posts: 1

PostPosted: Mon May 18, 2009 6:30 pm    Post subject: Reply with quote

Another option would be Sysaid. They have just released a new version that has some ITIL capabilities.

Please note, that I am no way involved with the manufacturers of this product, however I have used it and found it to be quite reliable.

Cheers.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon May 18, 2009 7:15 pm    Post subject: Reply with quote

A word of caution.

Make sure you have a clear specification of what you actually require before looking at demos etc. However low the apparent cost (even zero), if it turns out unsuitable you will suffer way beyond acceptable.

It might be missing something you need.
It might force you to do something you don't want.
It might just be horrendously difficult to use.
It might lack support (at a price you can afford).
It might lack a future.

I know absolutely nothing about these products and they (at least) equally might be the bees knees. That's why you have to understand what you want first.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Mon May 18, 2009 11:02 pm    Post subject: Reply with quote

Diarmid is absolutely correct

Every tool needs to be looked at in terms as he states

even the only I rarely shill for (my own)

You need to define your requirements - the must have, nice to have, need to have

and then look at the budget figures - even a low cost tool - (freeware etc) may have hidden costs - support, etc etc
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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rpmason
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Joined: May 25, 2007
Posts: 105
Location: USA

PostPosted: Sat Jun 20, 2009 3:45 am    Post subject: Reply with quote

Inrepose, you seem to know what you're talking about and that's very good.

But you're a newbie here and don't know that links aren't allowed, ITILADMIN will be removing it. You'll need to provide very strong search words).

--rpmason
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inrepose
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Joined: Jun 18, 2009
Posts: 18

PostPosted: Mon Jun 22, 2009 6:54 am    Post subject: Reply with quote

rpmason wrote:
Inrepose, you seem to know what you're talking about and that's very good.

But you're a newbie here and don't know that links aren't allowed, ITILADMIN will be removing it. You'll need to provide very strong search words).

--rpmason


Yes I was naughty and did not read the FAQ on linke, thanks for responding and not just deleting my account. I did not realise the issues faced here with spammers and such. I am now officially link free and looking forward to posting.
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Robin Fitton.
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BorisBear
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Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Mon Jun 22, 2009 10:01 pm    Post subject: Reply with quote

Dear me.......money is tight when you can't even afford a 'd'
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