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robpco Newbie


Joined: Apr 22, 2008 Posts: 3
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Posted: Thu Mar 19, 2009 1:13 pm Post subject: Help wanted - Change Manager SF Bay area |
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We are looking for a change manager/incident manager for a client in the SF Bay area with the following qualifications:
* Must have personally created ITIL processes and procedures for an Enterprise organization of 1000 to 15,000 employees
* Understands the benefits of ITIL and can develop ROI analysis.
* A strong advocate for ITIL processes and procedures who is able to successfully interact with all parts of the organization by leveraging outstanding communications skills.
* Experience conducting root cause analysis, then formulating and implementing process improvements to increase system stability.
* Experience implementing and facilitating process improvements and motivating individuals to work together to achieve a common goal
* Demonstrated ability to produce tangible results with very little direction.
Requirements:
* Will organize and participate in Incident and Change Management meetings.
* Participate in and orchestrate Incident Response calls.
* Will create a service catalog that it is consistent with the ITIL methodology and work with management to champion organizational adoption.
* A team player with exceptional communications skills
* 30% of this individuals time will be running Incident/ Change Management. 40% develop and track metrics and data collection. 30% setting strategic vision and being the voice of ITIL.
* Ability to define KPI’s and Metrics in order to support recommended improvements.
* This will be a hands on position, reporting into the client manager.
please email robpco@gmail.com if interested. |
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MBU Senior Itiler

Joined: Dec 18, 2008 Posts: 70
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Posted: Thu Mar 19, 2009 6:28 pm Post subject: |
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I wonder if this is feasible ...
1 dedicated person whith 2 important roles in such a hugh environment ...
And why "conducting root cause analysis" ??? Isn't that more the goal of a different process???
Good luck ... _________________ Michael B.
"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799) |
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UKVIKING Senior Itiler

Joined: Sep 16, 2006 Posts: 3590 Location: London, UK
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Posted: Thu Mar 19, 2009 6:31 pm Post subject: |
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Actually that is way too many roles in one
Incident manager
problem manager (RCA)
change manager
also service deliver roles as well _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
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gramsay Newbie


Joined: Jan 05, 2007 Posts: 16
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Posted: Fri Mar 20, 2009 12:03 am Post subject: |
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And all that with very little direction. At least everyone will know who to blame. |
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asrilrm Senior Itiler

Joined: Oct 07, 2007 Posts: 441 Location: Jakarta, INA
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Posted: Fri Mar 20, 2009 1:26 am Post subject: |
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Yep. The Change Manager who is capable of doing Incident Management, Problem Management, Service Level Management.
And reporting to the client manager  |
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UKVIKING Senior Itiler

Joined: Sep 16, 2006 Posts: 3590 Location: London, UK
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Posted: Fri Mar 20, 2009 2:35 am Post subject: |
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and the role is hands on.
I feel sorry if the ticket system is manual _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter |
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