Help wanted - Change Manager SF Bay area

[robpco]

We are looking for a change manager/incident manager for a client in the SF Bay area with the following qualifications:

* Must have personally created ITIL processes and procedures for an Enterprise organization of 1000 to 15,000 employees

* Understands the benefits of ITIL and can develop ROI analysis.

* A strong advocate for ITIL processes and procedures who is able to successfully interact with all parts of the organization by leveraging outstanding communications skills.

* Experience conducting root cause analysis, then formulating and implementing process improvements to increase system stability.

* Experience implementing and facilitating process improvements and motivating individuals to work together to achieve a common goal

* Demonstrated ability to produce tangible results with very little direction.

Requirements:

* Will organize and participate in Incident and Change Management meetings.

* Participate in and orchestrate Incident Response calls.

* Will create a service catalog that it is consistent with the ITIL methodology and work with management to champion organizational adoption.

* A team player with exceptional communications skills

* 30% of this individuals time will be running Incident/ Change Management. 40% develop and track metrics and data collection. 30% setting strategic vision and being the voice of ITIL.

* Ability to define KPI’s and Metrics in order to support recommended improvements.

* This will be a hands on position, reporting into the client manager.

please email robpco@gmail.com if interested.

[MBU]

I wonder if this is feasible ...
1 dedicated person whith 2 important roles in such a hugh environment ...
And why "conducting root cause analysis" ??? Isn't that more the goal of a different process???

Good luck ...
_________________
Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)

[UKVIKING]

Actually that is way too many roles in one

Incident manager
problem manager (RCA)
change manager

also service deliver roles as well
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

[gramsay]

And all that with very little direction. At least everyone will know who to blame.

[asrilrm]

Yep. The Change Manager who is capable of doing Incident Management, Problem Management, Service Level Management.
And reporting to the client manager

[UKVIKING]

and the role is hands on.

I feel sorry if the ticket system is manual
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter