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ITIL :: View topic - Open Source ITIL "compliant" tools?
Joined: May 27, 2005 Posts: 79 Location: Madrid-Spain
Posted: Sat Sep 17, 2005 12:06 am Post subject: About ITIL Compliant
Hi Leif,
"ITIL Compliant" term is not recognized by UK OGC anf this "ITIL compliant" is given by some organizations, I only know comercial tools like Peregrin Service Center or Unicenter Service Desk of CA that are called "ITIL Compliant".
I know some GNU tools for incident and problem tracking this tools can be used to follow ITIL best practices but are not "official" ITIL Compliant
Posted: Sat Sep 17, 2005 2:00 am Post subject: Re: About ITIL Compliant
javierarcal wrote:
Hi Leif,
"ITIL Compliant" term is not recognized by UK OGC anf this "ITIL compliant" is given by some organizations, I only know comercial tools like Peregrin Service Center or Unicenter Service Desk of CA that are called "ITIL Compliant".
I know some GNU tools for incident and problem tracking this tools can be used to follow ITIL best practices but are not "official" ITIL Compliant
Joined: May 27, 2005 Posts: 79 Location: Madrid-Spain
Posted: Mon Sep 19, 2005 8:28 pm Post subject: GNU tools
Hi Wolfhard/Leif,
For WEB Incident and Problem Management I know Double Choco Latte it is an open source and ITIL best actices can be followed customizing this tool, I think It is not allowd to published URL in this Forum , but this is a not commercial tool so I suppose there is no problem in posting it.
You can download from dcl.sourceforge.net/
Please Wolhard could you post or email to me (javier.arcal@gmail.com) the URL from where can be downloaded the tool suggested (Mantis Bug Tracker).
Do you know any GNU tool for Configuration Management? I know AIDA32 for inventory management.
I think is a really good idea to exchange information about GNU tools to follow best practices.
Posted: Fri Oct 21, 2005 3:27 pm Post subject: open source CMDB tools?
A question in a similar vein. Does anyone know of any open source CMDB tools, or schemae or data models that might be used in MySQL (or Access for that matter)?
Joined: Dec 02, 2005 Posts: 1 Location: Scandinavia
Posted: Wed Feb 01, 2006 7:44 pm Post subject: Open Source ITIL "compliant" tools & CMDB?
I do not - by experience - consider BugTracker or Mantis as ITIL compliant regarding CMDB (Configuration Management Database), though they are very usefull within Problem Management, Incident Management, Project Management etc.
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