Joined: Apr 17, 2007 Posts: 5 Location: Sacramento, CA
Posted: Sun Mar 22, 2009 9:19 pm Post subject: Error Rates
Several years ago, I was putting together a paper to management on the ROI of implementing change, configuration and Release mgmt processes. I came across some research that presented the error rate difference between automated procedures and manual procedures. I will be darned if I can find it now.
Can anyone point me to anything like this?
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