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ITIL :: View topic - Service Catalogue tools - any open source / free tools?
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Service Catalogue tools - any open source / free tools?

 
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Benson112
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Joined: Feb 09, 2007
Posts: 44

PostPosted: Wed Jan 28, 2009 2:46 am    Post subject: Service Catalogue tools - any open source / free tools? Reply with quote

Hi all,

I recently found an open source free CMDB tool and was wondering if there is anything similar for a service catalogue.

We currently have a up to 4 years out of date excel spreadsheet and i was just wondering if there is anything better out there that is free?

Cheers,

Benson
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Wed Jan 28, 2009 3:09 am    Post subject: Reply with quote

Benson

Since a SC can depend on a lot of things.. I dont think any one has written one....
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Benson112
Itiler


Joined: Feb 09, 2007
Posts: 44

PostPosted: Wed Jan 28, 2009 3:13 am    Post subject: Reply with quote

Ok thanks very much, that will explain why i cant find anything on the net! lol

Cheers anyway...excel it is. Im off to start the painstaking process of getting this pathetic excuse for a service catalogue up to date...only for it to instantly go out of date again due to lack of processes around it. I raised this..and i quote "Dont do anything on processes for now, just get the service catalogue done"

haha youve got to love it! Smile
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3313
Location: London, UK

PostPosted: Wed Jan 28, 2009 3:26 am    Post subject: Reply with quote

If you have the red book - service delivery.. there is a service level agreement template and i think a service catelogue sample

Here is my take on a SC

service
support hours
classifications avaliable
response time
internal external
business POC
service support group(s) - escalation (SD assumed to be 1st POC)
service descriptions
service technical description - what type o environments are used

for examples

service - mangled hosting
...
std: (yes I know) network, data center, wintel, unix, mainframe
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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itsec
Newbie
Newbie


Joined: May 02, 2009
Posts: 4

PostPosted: Sun May 03, 2009 1:40 am    Post subject: Re: Service Catalogue tools - any open source / free tools? Reply with quote

Quote:
I recently found an open source free CMDB tool

Which one?
--
Thanks,
Mike
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Mark-OLoughlin
Senior Itiler


Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Tue May 05, 2009 4:46 am    Post subject: Reply with quote

Hi,

if you have a CMDB have a look at using that. Create service record forms insead of CI forms. The CMDB has to have the ability to relate these service records to each other - otherwise don't bother using the CMDB Smile
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Mark O'Loughlin
ITSM / ITIL Consultant
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