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ITIL :: View topic - what is the best answer to this question ? !!
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what is the best answer to this question ? !!

 
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ksarhan
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Joined: Jun 06, 2009
Posts: 2

PostPosted: Sun Jun 07, 2009 12:38 am    Post subject: what is the best answer to this question ? !! Reply with quote

when subcontracting your hardware management to a subcontractor. what are the concerns should be addressed for the following processes:

Incident Management, change management, config management and release management
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3315
Location: London, UK

PostPosted: Sun Jun 07, 2009 6:53 pm    Post subject: Reply with quote

The forum does not provide answers to any exam question stop fishing for one

Also, the forum does not keep track of the case studies are for the mgr's exam
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Jun 08, 2009 5:07 am    Post subject: Reply with quote

ksarhan,

seeing your two posts, I'm thinking you are a bit nervous of the exam. But really there is no need. To answer questions like this you simply have to think about the real world situation from your own experience of Service Management and apply the ITIL terminology and structures to the common sense answer.

So for this one, just think what is important about hardware for these service areas and derive your answer from that.

I would also point out that you cannot rely on answers you get here, because you do not know the background of the respondents (I, for example have not sat an exam in this subject since 1995 - so I probably don't know what I'm talking about most of the time) and you cannot rely on answers to questions that are not the actual exam questions that you will encounter on the day, not even if they look similar.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Tue Jun 09, 2009 9:46 am    Post subject: Reply with quote

Did they have ITIL in 1995? Laughing
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Jun 09, 2009 6:51 pm    Post subject: Reply with quote

Don't remember.

I've slept since then, but you wouldn't think so to judge by the immature state of many IT services in 2009. Maybe I imagined it.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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