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ITIL :: View topic - Next step?
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Next step?

 
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ITIL_Thee
Newbie
Newbie


Joined: Jun 29, 2009
Posts: 3
Location: N. Yorks

PostPosted: Wed Jul 01, 2009 2:46 am    Post subject: Next step? Reply with quote

Hi,

looking for a little advice. I have a few years experience of change, incident and problem management mainly in an analyst capacity as well as passing the Support and Restore Practitioner Exam.

Any advice what sort of role I should be aiming for next? I enjoy incident and problem more than change management so I'd prefer something related to those 2.

What's the next step? I'm not sure what sort of jobs I should be looking for next, or even if they'd come under IT or general management type roles!!!

Thanks in advance,

ITIL_Thee
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thechosenone69
Senior Itiler


Joined: Jun 06, 2007
Posts: 268

PostPosted: Wed Jul 01, 2009 10:45 pm    Post subject: Reply with quote

First of all please define what is your few years of experience Smile

If you are looking for a more senior level: it can be any thing like : Service Desk Manager, Problem Manager, Change/Configuration manager etc. But with current climate it will be hard to get to those positions without 5-7+ years of experience plus other requirements as well.
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BorisBear
Senior Itiler


Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Thu Jul 02, 2009 12:26 am    Post subject: Reply with quote

So if you want a more holistic view then perhaps Service Level Management would be a natural progression.
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