Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: GitaParker
New Today: 4
New Yesterday: 33
Overall: 231652

People Online:
Visitors: 118
Members: 2
Total: 120 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Service Desk Integration - CA Unicenter and ARS Remedy
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Service Desk Integration - CA Unicenter and ARS Remedy

Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk
View previous topic :: View next topic  
Author Message
Karl Johnson

PostPosted: Wed Sep 21, 2005 10:01 am    Post subject: Service Desk Integration - CA Unicenter and ARS Remedy Reply with quote


Hi -

I am currently looking a options that will deliver limited integration capabilities between CA and ARS (Remedy Helpdesk).

It appears as though the best option, in terms of cost and time, is to develop an email-based interface that will auto-create new tickets in CA when a ticket is created in Remedy and, to a limited extent, allow updates to be made and then reflected in the corresponding tickets in either system.

A full integration using web services is not being seen as a viable option as only a very small number of support requirements (tickets) need to be transferred over this interface (~10/month).

Remedy appears to be quite capable with supporting an email interface, however I cannot find too much info on the capability of Unicenter in supporting the same.

Does anyone have any experience in this area (especially on he Unicenter side) that are willing to share?

Back to top

Joined: Sep 07, 2005
Posts: 3

PostPosted: Tue Oct 04, 2005 9:37 pm    Post subject: Reply with quote

i have been working on remedy for the last 2 years and find it very useful. very much customisable.
Back to top
View user's profile

Joined: Aug 31, 2004
Posts: 28
Location: South East Asia (Singapore, Malaysia, Thailand, Indonesia, Philippines)

PostPosted: Wed Oct 05, 2005 10:45 am    Post subject: Integration Reply with quote


Send me an email (, and I could help you with the Unicenter side.

Provide me with some details:
- Version
- Platform

Back to top
View user's profile Send e-mail Yahoo Messenger
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> The ITIL Service Desk All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.