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ITIL :: View topic - Configuration Items that cross various organizations
Posted: Tue Jul 14, 2009 12:48 am Post subject: Configuration Items that cross various organizations
Hello All...Who should approve a change to a CI if the CI cross mutiple business areas and functions? Should it be "all interested parties" or the main CI owner?
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Tue Jul 14, 2009 6:44 pm Post subject:
ferronb,
there are many kinds of approval. What is it that concerns you?
the benefit of the change? - business approval
the method of doing it? - technical approval
the scheduling? - everyone impacted either by the change or by its implementation
the costs? the bean counters
the resourcing? - managers of resources
And then the Change Manager approves that all these aspects are covered properly before giving the go-ahead. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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