Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: StephenGerie
New Today: 3
New Yesterday: 37
Overall: 231688

People Online:
Visitors: 119
Members: 1
Total: 120 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Process Flows
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Process Flows

Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message

PostPosted: Wed Aug 31, 2005 6:59 pm    Post subject: Process Flows Reply with quote

Hi all,

Im looking to do some process flow diagrams in compliance with ITIL - Problem Management, Incident Management and Configuration Management. Does anyone have any examples or can assist?

Thanks! Smile
Back to top

PostPosted: Fri Sep 02, 2005 4:50 am    Post subject: Process Flows Reply with quote

hi, we do our process flows for our clients using "swim lanes". We find it serves our purpose very well.

As for examples, sorry can't provide without our clients approval.


Back to top

PostPosted: Sat Sep 03, 2005 1:31 am    Post subject: Reply with quote

Thanks very much! will look into
Back to top
Senior Itiler

Joined: Oct 06, 2004
Posts: 77
Location: Bloomington, IL

PostPosted: Sat Oct 08, 2005 5:14 am    Post subject: Reply with quote

You should look in the ITIL books for the basic process steps for IM, PM and CM. They are listed in order even if no process map or flow is provided (Change provides an actual flow diagram). Convert those to swim lanes by applying roles to each process step--each swim lane is one role. To do this ask the question: Who will perform this activity? Apply the appropriate role (or created needed roles for your organization). You can use Visio cross-functional diagrams to do this, or there are other process mappping tools out there.

This will give you a basic starting point. Then begin to drill each step down into workable procedures through faciliated sessions or feedback from users. Update the diagrams as needed and keep them as "living documents".

Hope this helps!

Back to top
View user's profile Send e-mail MSN Messenger
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.