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ITIL :: View topic - Change Models ?
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Change Models ?

 
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AlphagamerTyson
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Joined: Dec 13, 2006
Posts: 14
Location: Belgium

PostPosted: Wed Oct 10, 2007 4:12 am    Post subject: Change Models ? Reply with quote

V2 Change Mgt states that Change Mgt process can be made more adoptable amongst others by using change models.
However the different books I have read (and read and read) so far remain pretty vague as to what such a model should look like...

I wondered if there was anyone here who
1/ has seen change models use
2/ could give me more information about what it should look like ?

Many thanks in advance,
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Thu Jul 02, 2009 1:20 am    Post subject: Reply with quote

Hi,

Can someone shed light on this topic.

Kind regards,

A
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Irie
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Joined: Jul 06, 2009
Posts: 1
Location: germany

PostPosted: Mon Jul 06, 2009 8:06 pm    Post subject: Reply with quote

hi,

my mentor explained me the term change model as a kind of template, which pre-fills some of the fields of the mask to register the change.

i hope this isn't too wrong. Wink

greetings from germany
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BorisBear
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Joined: Mar 10, 2008
Posts: 402
Location: Sunderland

PostPosted: Mon Jul 06, 2009 9:46 pm    Post subject: Reply with quote

Change Models in v2 terms refers to standard repeatable changes that come with some level of pre-approval (we have done it many times before, its tried and tested and so we don't need to impact assess it again). The requester still completes the paperwork (possibly after the change) but they don't need to go through the usual rigours of impact assessment and approval that a normal change would go through.
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Tue Jul 07, 2009 7:14 pm    Post subject: Reply with quote

so its more of an old RFC that is used again for a similar change?
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Jul 08, 2009 12:02 am    Post subject: Reply with quote

thechosenone69 wrote:
so its more of an old RFC that is used again for a similar change?


Not really. For it to be repeatable without full CAB process, there need to be defined the criteria and circumstances for allowing it and where the approval/authorization is in each instance. There might be exclusions (e.g. patch installation, but not for firewall servers and not for applications A and B) or additional rules for certain instances.

There also needs to be a stringent review process to ensure the ongoing viability of the arrangement.

Of course you need full CAB approval to set it up.
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Sunny60in
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Joined: Jul 09, 2009
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PostPosted: Thu Jul 30, 2009 6:24 pm    Post subject: Reply with quote

1. I have seen change model concept in ARS by Remedy.
A Change Model defines a pre-defined set of steps or processes that will be followed for a particular type of change. The Change Model can also predefine risk, impact, urgency and classifications.
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