For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Posted: Tue Aug 11, 2009 8:25 pm Post subject: Change Visibility
Hi,
I am currently in the process of rolling out change management across mutiple services departments. I have setup a Technical CAB to discuss and authorise high impact/risk changes. However not all staff attend this CAB and staff do not get visibility of lower impact/risk changes which may affect their service department. The FSOC produced is again only for high impact/risk changes.
My questions is how do other give each area visibiltiy of changes which have been scheduled withough over bearing staff with information they dont need?
Any help regarding change visibility to staff would be appreciated.
If the tool you use has the criteria to define which area / service / department is impacted & you run your FSC report from here, then you could possibly include criteria for the FSC & distribute to the relevant area.
While Change Mgmt maintains the overview, and individual areas are aware of changes impacting them. Then if the CAB agenda is sent out ahead of the CAB, those who need to attend will know from the agenda.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
