For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
Posted: Thu Aug 13, 2009 9:51 pm Post subject: Incident Manager Role
How would a role of Incident manager be best defined? I understand it may vary from one organization to other but still would like to get some generic picture of the role and what can be expected of this role.
Joined: Mar 10, 2008 Posts: 401 Location: Sunderland
Posted: Thu Aug 13, 2009 9:55 pm Post subject:
Now far be it for me to suggest that you're lazy but I googled 'Incident Manager Job Description' and it returned 203,000 items - the first page of which (I didn't read all 203k....shame on me) gave examples or Incident Manager rolesmost of which were generic.
Hah, Boris,
bing and I beat you (with the same search): 983.000 hits !
Does this mean that MY search engine is better?? Or do they found irregular results which shall produce incidents ???
Sorry, time for weekend,
MBU _________________ Michael B.
"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Fri Aug 14, 2009 2:13 am Post subject: Re: Incident Manager Role
Mickey04 wrote:
How would a role of Incident manager be best defined?
Only use generic descriptions for generic jobs.
A [specific] role of Incident Manager is best defined by determining the requirements you have for incident management, taking into consideration the nature of the services and infrastructure involved as well as the other service management roles that are in place, or are going to be in place. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
