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ITIL :: View topic - SLA's in TSRM (aka Maximo)
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SLA's in TSRM (aka Maximo)

 
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Maykov
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PostPosted: Sat Aug 22, 2009 3:45 am    Post subject: SLA's in TSRM (aka Maximo) Reply with quote

Is anyone using the SLA feature in TSRM (aka Maximo). We're currently analyzing this for use, but IBM can't seem to supply us with any corps using the feature.

Specifically, we're looking at tying the SLA to asset records (asset records defining the system, application or service), so we can get the availability reports.

Any insights are appreciated.

Thanks,
Thomas
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UKVIKING
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PostPosted: Sat Aug 22, 2009 6:40 pm    Post subject: Reply with quote

thomas

while this is miscellaneous.... it is still itil miscellaneous
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Maykov
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PostPosted: Tue Aug 25, 2009 1:57 am    Post subject: Reply with quote

TSRM has many ITIL ties with Service Desk, Asset Mgt, Work Flows, communication, etc. It is a very robust toolset with tons of applicability to corps aligning with ITIL. Oh, and it also has ties to SLM, especially in the arena of SLA's, as well as reporting.

If you have experience in the product, please share. Otherwise, I would appreciate hearing from anyone else who might have some experience.

Thanks,
T
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Diarmid
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PostPosted: Tue Aug 25, 2009 2:48 am    Post subject: Re: SLA's in TSRM (aka Maximo) Reply with quote

Maykov wrote:
Specifically, we're looking at tying the SLA to asset records (asset records defining the system, application or service), so we can get the availability reports.

Any insights are appreciated.


I don't see how you could get useful and reliable help from the forum because the answer would have to relate specifically to your requirements in your circumstances.

This sounds more like the kind of question to raise with your software supplier or to learn through the training courses they may provide. That might be a better route than waiting on the off-chance that someone here not only happens to use the same software in much the same way but is also in a position to share this in some detail with you.

[I trust the academically inclined amongst you will have noticed my Cicero like sentence structure - non modo ... sed etiam]
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Maykov
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PostPosted: Tue Aug 25, 2009 5:14 am    Post subject: Re: SLA's in TSRM (aka Maximo) Reply with quote

Understood, but they (IBM) can't give me anyone who actually uses the SLA/asset feature. They keep selling the stock SLA features tied to service desk requests.

At this point, I'm not concerned about "how" as much as wondering if ANYONE is using the feature. Thinking out loud, maybe I'll try a Tivoli forum, but thanks to everyone for looking and replying.

Diarmid wrote:
Maykov wrote:
Specifically, we're looking at tying the SLA to asset records (asset records defining the system, application or service), so we can get the availability reports.

Any insights are appreciated.


I don't see how you could get useful and reliable help from the forum because the answer would have to relate specifically to your requirements in your circumstances.

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mnsmith
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Joined: Mar 31, 2008
Posts: 109
Location: North West England

PostPosted: Wed Aug 26, 2009 1:56 am    Post subject: Reply with quote

Maykov

The one thing I like about IBM products is that they always have a very active user community who (similar to this community) are always eager to help you out. Therefore, as you have suggested yourself, I would pay a visit to the Maximo forum on developerWorks (google for maximo developerworks forum) and you are much more likely to get a resonse to your question.

Hope that helps

Mick
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nasz
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PostPosted: Mon Aug 09, 2010 11:13 am    Post subject: Reply with quote

We use Maximo - but not the SLA feature - however IBM are strongly pushing us towards Tivoli - even though we do have a enterprise monitoring solution in place.
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