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ITIL :: View topic - Change Management roles & responsibilities
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Change Management roles & responsibilities

 
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ManiAS
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Joined: Aug 26, 2009
Posts: 6

PostPosted: Wed Aug 26, 2009 8:11 pm    Post subject: Change Management roles & responsibilities Reply with quote

Hi Experts,

I am a consultant working for clients in the Infrastructure sector.They are looking for huge number of Service Management professionals who are exposed to Change Management role.

Can you please clarify the role played by Change Management,Problem management & Incident management.Also I also want to know what do you mean by Microsoft Operating Framework.

Your inputs are very much required as our hit ratios are going to be based on your expert inputs.

Looking forward to hearing from you.

Best regards,

A S Manikandan
Bangalore,India
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Aug 26, 2009 9:14 pm    Post subject: Reply with quote

Are you inviting applications for a job?
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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ManiAS
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Joined: Aug 26, 2009
Posts: 6

PostPosted: Wed Aug 26, 2009 10:03 pm    Post subject: Reply with quote

Hi,

I need to understand the requirement first before asking for resumes,which will help me in validating the profiles later.

Best regards,

A S Manikandan
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Wed Aug 26, 2009 10:25 pm    Post subject: Reply with quote

All

I am sorry but I dont want any body who has been exposed to Change management roles

The very thought of trench coats, suspenders and black socks just send shivers down my spine

A S Manikandan, if you are a consultant, you are being paid to provide this information to your clients.

If you dont know what you are consulting for and being paid.. why should we give you stuff that you will / have charged the client for

As for CM roles and responsibilities, well ... ITIL defines CM, shirley it defines ro&R
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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ManiAS
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Joined: Aug 26, 2009
Posts: 6

PostPosted: Wed Aug 26, 2009 10:27 pm    Post subject: Help Reply with quote

Sorry,I am not a IT Consultant,I am a recruitment consultant.That's why I am asking for help from Experts like you to brief me about these concepts.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Wed Aug 26, 2009 10:39 pm    Post subject: Reply with quote

Ah

A little better. Consultants are also IT consultants. There is a difference btween Recruiter consultants and It Consultants

OK

ITIL oriented CM comes in various flavours

1 - service specific CM - The CM process is for a specific area such as Network or Infrastructure or Application.

2 - IT Service - similar to the above but is concerned with laptop, desktops etc

3 - All encompasing -

4 - Unknown - The CM Process is very weak

Key traits for CM staff

There are several posts in this forum about this
the CM (Change manager)
does not need to be a techie - it helps - but not necessary.
They should be process oriented - change
They should be ITIL certified at least to Practitioner (v2) or have had a year of experience

Ticket system experience is not really a concern... one ticket system is as good or bad as the other

The need to be independent and able to work w/o close seniro mgmt supervision and they have to be rather ... well

I describe myself as

anal rententive pedantic power mad dictatorial type

the purpose of the CM manager is to protect the production (live) incoming generating environment from the idiots in the company who want to change things

Change staff - admin, clerks etc

Should be process and detail oriented
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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ManiAS
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Joined: Aug 26, 2009
Posts: 6

PostPosted: Wed Aug 26, 2009 10:49 pm    Post subject: Thanks Reply with quote

Thanks a lot for your inputs,it definitely helps.
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SwissTony
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Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Wed Aug 26, 2009 11:46 pm    Post subject: Reply with quote

So....all that said & done, where is the job? Who is it for? & what's your proposed salary bracket?

Wink
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ManiAS
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Joined: Aug 26, 2009
Posts: 6

PostPosted: Wed Aug 26, 2009 11:52 pm    Post subject: Details Reply with quote

This is for IBM,Wipro,Logica CMG.Positions are at Bangalore,Chennai in India.Salary varies based on experience.They are looking for people between 3 & 5 years.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3292
Location: London, UK

PostPosted: Thu Aug 27, 2009 12:35 am    Post subject: Reply with quote

I gather the years reference is for experience not age

because i was of the opinion that only snr mgmt were or acted like children
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Thu Aug 27, 2009 9:34 pm    Post subject: Reply with quote

Quote:
because i was of the opinion that only snr mgmt were or acted like children


We should take those Senior Managers to the "Are You Smarter than a 5th Grader?" show.
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vidya
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Joined: Sep 01, 2009
Posts: 1

PostPosted: Wed Sep 02, 2009 12:21 am    Post subject: Reply with quote

Hi Manikandan,

I recently joined the forum.Coincidently I am looking for a job in Sevice Management (Change Management role). Currently I am working for a Fortune 500 Company in the US as a Change coordinator. Planning to relocate to Bangalore this October. Please let me know if you are interested in moving forward.

Thanks,
Vidya
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Wed Sep 02, 2009 10:39 am    Post subject: Re: Help Reply with quote

ManiAS wrote:
Sorry,I am not a IT Consultant,I am a recruitment consultant.That's why I am asking for help from Experts like you to brief me about these concepts.

A pimp?
You've come to the right place!
Is this going to be my last ever post? Embarassed
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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