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ITIL :: View topic - Lessons Learned Section
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Lessons Learned Section

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Joined: Jun 16, 2009
Posts: 6

PostPosted: Wed Sep 09, 2009 6:58 pm    Post subject: Lessons Learned Section Reply with quote

Hi all,

I think we should have section for LL(Lessons Learned) which discuss the sucess or failure of any member and each member attend the exam he share his experience/plan/resources/ even which material he did.

I would ask Admin to try to add this great section.

Thanks a lot.
Mohamed Hassan, PMP
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Senior Itiler

Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Wed Sep 09, 2009 7:50 pm    Post subject: Reply with quote

It could be extended to what we have done in our work as well, so long as IP is not compromised.
Although exam stuff is pretty much done to death in the Certification forum
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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Senior Itiler

Joined: Jun 06, 2007
Posts: 268

PostPosted: Wed Sep 09, 2009 9:10 pm    Post subject: Reply with quote

Well, I like of the idea to extend it to what we have done in our work. I am sure we all have plenty of stories to share and plenty of Change Controls that didn't go as expected.

Live & Learn
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3584
Location: London, UK

PostPosted: Wed Sep 09, 2009 9:20 pm    Post subject: Reply with quote


Are you suggesting a Exam Lessons learned or an ITIL process lessons learned

If the former, then I do not recommend that. One - i think there is IP issues about discussing the exam questions after taking the exam. This I think is part of process that exam takers have if I recall. I dont think the owners of this site want to be known as a exam cheat site

If it is for the latter, this is what the discussion posts are all about.
Trial and error. Explain. etc some comments, suggestions etc

The real issue is the level of detail that would make the LL worthwhile

If i work for company X, i dont want my dirty laundry aired to the world. If it is santized to the point that the company can not be noted, how can you be sure the information is noted

The other issue is experience is the best teacher. In spite of LLs I have seen, there are always some people.. oh this wont happen to me.. and pow
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Senior Itiler

Joined: May 14, 2009
Posts: 128

PostPosted: Fri Sep 11, 2009 9:56 am    Post subject: Reply with quote

It's not a bad idea. Not to discuss specific exam question answers, but in terms of exam technique, preparation - isn't a bad idea.
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