Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: olaqefap
New Today: 7
New Yesterday: 33
Overall: 231655

People Online:
Visitors: 92
Members: 3
Total: 95 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Lessons Learned Section
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Lessons Learned Section

Post new topic   Reply to topic    ITIL Forum Index -> ITIL Certification
View previous topic :: View next topic  
Author Message

Joined: Jun 16, 2009
Posts: 6

PostPosted: Wed Sep 09, 2009 6:58 pm    Post subject: Lessons Learned Section Reply with quote

Hi all,

I think we should have section for LL(Lessons Learned) which discuss the sucess or failure of any member and each member attend the exam he share his experience/plan/resources/ even which material he did.

I would ask Admin to try to add this great section.

Thanks a lot.
Mohamed Hassan, PMP
Back to top
View user's profile
Senior Itiler

Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Wed Sep 09, 2009 7:50 pm    Post subject: Reply with quote

It could be extended to what we have done in our work as well, so long as IP is not compromised.
Although exam stuff is pretty much done to death in the Certification forum
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
Back to top
View user's profile Send e-mail
Senior Itiler

Joined: Jun 06, 2007
Posts: 268

PostPosted: Wed Sep 09, 2009 9:10 pm    Post subject: Reply with quote

Well, I like of the idea to extend it to what we have done in our work. I am sure we all have plenty of stories to share and plenty of Change Controls that didn't go as expected.

Live & Learn
Back to top
View user's profile
Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Wed Sep 09, 2009 9:20 pm    Post subject: Reply with quote


Are you suggesting a Exam Lessons learned or an ITIL process lessons learned

If the former, then I do not recommend that. One - i think there is IP issues about discussing the exam questions after taking the exam. This I think is part of process that exam takers have if I recall. I dont think the owners of this site want to be known as a exam cheat site

If it is for the latter, this is what the discussion posts are all about.
Trial and error. Explain. etc some comments, suggestions etc

The real issue is the level of detail that would make the LL worthwhile

If i work for company X, i dont want my dirty laundry aired to the world. If it is santized to the point that the company can not be noted, how can you be sure the information is noted

The other issue is experience is the best teacher. In spite of LLs I have seen, there are always some people.. oh this wont happen to me.. and pow
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Senior Itiler

Joined: May 14, 2009
Posts: 128

PostPosted: Fri Sep 11, 2009 9:56 am    Post subject: Reply with quote

It's not a bad idea. Not to discuss specific exam question answers, but in terms of exam technique, preparation - isn't a bad idea.
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Certification All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.