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ITIL :: View topic - Release Policy
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Release Policy
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tomkin
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Joined: Jun 29, 2009
Posts: 48
Location: London

PostPosted: Wed Sep 09, 2009 10:09 pm    Post subject: Release Policy Reply with quote

What exactly is Release Policy ?

1. Is it Enterprise Release Policy (Guidlines for release in the enterprise) ?
2. Is it Release Policy per application/service ?

If it is both of the above then isn't naming a bit confusing for the people who are going to follow it ?

How do you guys maintain these two (assuming you require both) in your org ?

Thanks,
Tomkin
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MBU
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Joined: Dec 18, 2008
Posts: 70

PostPosted: Wed Sep 09, 2009 11:05 pm    Post subject: Reply with quote

Tomkin,
there's a detailed description of the content of a release policy on p. 215 in the red book ...
quote: A Release policy should include:
/quote

Hope this helps,
_________________
Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
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MBU
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Joined: Dec 18, 2008
Posts: 70

PostPosted: Wed Sep 09, 2009 11:06 pm    Post subject: Reply with quote

BLUE book BLUE book BLUE book BLUE book

I'm getting old ... maybe I should read one of these new books with more fancy colours
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tomkin
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Joined: Jun 29, 2009
Posts: 48
Location: London

PostPosted: Wed Sep 09, 2009 11:39 pm    Post subject: Reply with quote

V2 ???

Unfortunately, i dont have access to those. Only v3.

How can I look at those, I just need a very high level view.

Thanks for your replies Smile
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Thu Sep 10, 2009 9:33 am    Post subject: Reply with quote

some key words could be
Release Unit
Full / Package / Delta Releases
Numbering
Frequency
Emergency Change

My invoice is in the post Twisted Evil

Seriously though, Google is your friend
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3260
Location: London, UK

PostPosted: Thu Sep 10, 2009 3:52 pm    Post subject: Reply with quote

tomkin

so if you have access to v3 bokks then it should be easy then
service transition page 24 25
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Thu Sep 10, 2009 6:12 pm    Post subject: Reply with quote

UK,

I thought you havent read the V3 books.
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3260
Location: London, UK

PostPosted: Thu Sep 10, 2009 7:45 pm    Post subject: Reply with quote

I have them

I have not read them

I looked up the section by looking at the table of contents
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Thu Sep 10, 2009 8:09 pm    Post subject: Reply with quote

Hey hey, my my
Version 2 will never die
(thanks Neil) Laughing
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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tomkin
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Joined: Jun 29, 2009
Posts: 48
Location: London

PostPosted: Thu Sep 10, 2009 9:35 pm    Post subject: Re: Release Policy Reply with quote

tomkin wrote:
What exactly is Release Policy ?

1. Is it Enterprise Release Policy (Guidlines for release in the enterprise) ?
2. Is it Release Policy per application/service ?

If it is both of the above then isn't naming a bit confusing for the people who are going to follow it ?

How do you guys maintain these two (assuming you require both) in your org ?

Thanks,
Tomkin


Guys, I understand what a release policy contains. And V2 and V3 contain the same content basically. And I think its bit vague and gives you more freedom.

But if you can help me with what do YOU guys do as best practice ? The question above still needs to be answered Smile
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MBU
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Joined: Dec 18, 2008
Posts: 70

PostPosted: Thu Sep 10, 2009 10:14 pm    Post subject: Reply with quote

Tomkin,
I (consultant) work NEVER nor do I use best practice, I only recommend to my customers what they should do ...
e.g. when implementing a Release policy I guide them exactly to the topics on p.215 (I LOVE v2); look whatelse is existing in the company and add/remove topics. For this ITIL is a frame and you should apply what exists in YOUR company( sh.., this could be a best practice)

Or do you not understand what a policy is in general? Or how to make it "alive"?

The maintenance of these policies are under control of Change Mangement.

Hope this helps?
_________________
Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3260
Location: London, UK

PostPosted: Thu Sep 10, 2009 10:24 pm    Post subject: Reply with quote

tomkin

Well. The short answer is it depends

As Release is the terminology for implementing all approved changes, the policy for release may be both or merely against the area where it and change management is used

it all depends on things

for example if you dont deploy code, your policy will be different than if you do

it all depends on the it business in question
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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tomkin
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Joined: Jun 29, 2009
Posts: 48
Location: London

PostPosted: Thu Sep 10, 2009 11:52 pm    Post subject: Reply with quote

Thanks guys, you are indeed helpful lot Smile
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rpmason
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Joined: May 25, 2007
Posts: 105
Location: USA

PostPosted: Fri Sep 11, 2009 1:43 am    Post subject: Reply with quote

Quote:
Unfortunately, i dont have access to those. Only v3. How can I look at those, I just need a very high level view.


Sorry, Tomkin. We could provide you with 2 or 6 or 10 Release Management policies but they wouldn't apply to your business or fit your ITSM processes.

Here's my advice:
1. Scan (at least) the books you have
2. Apply that knowlege to your environment
3. Work with your business people and with your ITSM process managers
4. Devise a plan that fits your business
5. Consider how that plan affects your IT folks
6. Implement it
7. Figure out the "gotchas" and improve the process.
8. Repeat.

If you can't do that, spend $$ on a consultant who can.
_________________
Ruth Mason
USA
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Sep 24, 2009 7:26 pm    Post subject: Re: Release Policy Reply with quote

tomkin wrote:
tomkin wrote:
What exactly is Release Policy ?

1. Is it Enterprise Release Policy (Guidlines for release in the enterprise) ?
2. Is it Release Policy per application/service ?

If it is both of the above then isn't naming a bit confusing for the people who are going to follow it ?

How do you guys maintain these two (assuming you require both) in your org ?

Thanks,
Tomkin


Guys, I understand what a release policy contains. And V2 and V3 contain the same content basically. And I think its bit vague and gives you more freedom.

But if you can help me with what do YOU guys do as best practice ? The question above still needs to be answered Smile


No one seems to want to tackle the question head on.

Release policy is release policy.

In simple terms it is both 1 and 2 but there is nothing confusing in the naming because it is not a name but a policy. Policy is addressed in procedures and procedures don't get confused anyway.

However, 'simple terms' is not good enough.

From the perspective of the infrastructure, you only want one all-embracing release policy. Specific apps etc. may have release strategies that adhere to that policy and hence they may have separate procedures.

Of course, you might have sections in your policy for (e.g.) hardware and software and firmware if you think you need them. But it is hard to conceive of a situation where there was not an overarching aspect of the policy concerning the integrity of service within that infrastructure.

If you want to call lower level entities policies then they would refer upwards to the parent policy. you still should not have naming confusion because these elements will have context (e.g. "Server Release Policy" rather than "Release Policy")

I'd better stop there. I've a lot of catching up to do.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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